Program Supervisor (1540), (Seasonal) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

About The Position

The Program Supervisor oversees staff and the administration of Hypothermia shelter facilities, coordinating and monitoring coverage to ensure services meet best-practice standards, contract and grant requirements, and agency policies and procedures. The supervisor ensures facilities are stocked with necessary supplies and provides administrative supervision to as many as 25 seasonal, on-call employees. The role includes supervising Shelter Monitors; recruiting, hiring, evaluating, and developing staff; managing schedules, timekeeping, shift coverage, and overtime; supporting facility operations and client intake; and maintaining a safe, clean, secure, hospitable environment. The Program Supervisor also responds to client crises and conflicts, documents incidents and rule violations, ensures required training and documentation are completed, and participates in continuous quality improvement. Work is performed in an emergency shelter facility. The schedule is Friday through Tuesday, 11:00 PM to 7:00 AM.

Requirements

High school diploma or GED.
Two years of direct-service experience working with adults experiencing homelessness or other vulnerable adult populations.
Two years of administrative supervisory experience.
Valid local driver’s license and clean driving record.
Ability to establish and maintain cooperative working relationships.
Ability to operate job-related equipment, including basic computer programs and systems.

Responsibilities

Supervise a team of Shelter Monitors and provide administrative supervision to seasonal on-call employees.
Recruit and hire staff, conduct performance evaluations, and support staff professional development.
Develop and implement processes to control and minimize overtime.
Conduct regular staff meetings and individual supervision meetings as needed.
Review and approve timesheets promptly and monitor clock-in and clock-out procedures.
Ensure consistent and timely shift scheduling, shift coverage, and program and contract compliance.
Provide supplies and replenishment support to program sites; collect facility documents and extra supplies from locations as needed.
Complete required agency and contract trainings and monitor staff completion of training.
Report incidents and staff violations to program leadership immediately through agency email or phone.
Ensure client intake is completed accurately and on time.
Provide crisis intervention for clients in the facility as needed and mediate client or staff conflicts as needed.
Maintain facility cleanliness, safety, and security; take prompt action to address unsafe or hazardous conditions.
Address staff concerns requiring resolution or follow-up in a timely manner.
Participate in continuous quality improvement to deliver best-practice services.
Promote a hospitable, customer-oriented client environment and demonstrate agency values of integrity, dignity, and respect.
Report unusual, risk-related, or suspicious activities according to the incident-reporting process.
Collaborate with team members to support one another.
Document client violations of facility rules.