Program Supervisor (1540), (Seasonal) 801 East Men's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Program Supervisor oversees staff and the administration of Hypothermia shelter facilities, coordinating and monitoring coverage to ensure services comply with best-practice standards, contract and grant requirements, and agency procedures. The role also ensures shelter facilities are stocked with needed supplies. It provides administrative supervision for up to 25 seasonal on-call employees and involves supervising Shelter Monitors, supporting staff development, maintaining staffing and operational processes, and helping provide a safe, hospitable environment for clients.

Requirements

High school diploma or GED.
Two years of direct service experience working with homeless adults or other vulnerable adult populations.
Two years of administrative supervisory experience.
Valid local driver's license and clean driving record.
Ability to establish and maintain cooperative working relationships.
Ability to operate job-related equipment, including basic computer programs and systems.

Responsibilities

Supervise a team of Shelter Monitors.
Recruit and hire staff, conduct performance evaluations, and provide professional development.
Develop and implement processes to control and minimize overtime.
Conduct regular staff meetings and individual supervision meetings as needed.
Review and approve timesheets promptly.
Monitor clock-in and clock-out procedures.
Ensure consistent and timely shift scheduling and adequate shift coverage.
Ensure program and contract compliance.
Provide supplies and replenishment support to program sites.
Complete and collect facility documents and extra supplies from locations as needed.
Complete agency- and contract-required training and monitor staff training completion.
Report incidents and staff violations to program leadership immediately.
Ensure client intake is completed accurately and on time.
Provide crisis intervention for clients in the facility as needed.
Maintain facility cleanliness, safety, and security.
Address staff concerns requiring resolution or follow-up promptly.
Participate in continuous quality improvement to deliver best-practice services.
Create a hospitable, customer-oriented client environment.
Promptly report unusual, risk-related, or suspicious activities according to the incident-report process.
Take prompt action to eliminate unsafe or hazardous conditions.
Demonstrate the agency's core values of integrity, dignity, and respect.
Mediate client or staff conflicts as needed.
Collaborate with team members to support one another.
Document client violations of facility rules.