Shelter Monitor (Seasonal), (1540) 801 East Men's Shelter
About The Position
The Shelter Monitor (Seasonal) provides primary support to clients at Catholic Charities’ hypothermia shelter facility in the 801 East Men’s Shelter within the Housing and Homeless Services Department. The role monitors daily shelter activities, enforces program rules and regulations, completes electronic bed assignments and shelter intake, conducts hourly facility rounds, and maintains logs and incident reports. The Shelter Monitor helps maintain a safe and orderly environment, follows emergency preparedness policies, and responds to client behavior using a trauma-informed, housing-first approach. The position works in an emergency shelter facility and includes overnight shifts. Available schedules are Thursday–Monday, Saturday–Wednesday, or Tuesday–Saturday, each from 11:00 p.m. to 7:00 a.m. The pay rate is $20.31 per hour.
Requirements
- High school diploma or GED.
- Six months of experience in human services or customer service; experience serving people who have experienced homelessness is preferred.
- Knowledge of principles and processes for providing excellent customer service.
- Computer skills, preferably in a PC, Windows-based/Office 365 environment, and web-based database software.
- Ability to work under pressure.
Nice To Haves
- Experience in human services or customer service serving people who have experienced homelessness.
Responsibilities
- Complete computer- or web-based bed check-in and intake for clients during overnight and evening shifts, and provide referrals as appropriate.
- Conduct hourly facility rounds and record entries in computer- or web-based systems according to protocol.
- Promptly report potential or existing client, staff, or facility safety and security concerns to a supervisor or manager, including by phone when necessary.
- Communicate with on-site team members, supervisors, management, janitorial staff, and security personnel to support client and staff safety.
- Provide crisis intervention, including conflict resolution, de-escalation, CPR, first aid, NARCAN administration as appropriate, contacting 911, and completing incident reports.
- Use respectful, professional customer service to address client, staff, and facility issues.
- Use Crisis Prevention Institute de-escalation techniques, contact 911, and complete and submit incident reports as needed.
- Enforce program rules and regulations, including client rights and the Homeless Services Reform Act.
- Mediate and resolve conflicts among shelter guests and complete rule violation forms when appropriate.
- Create a hospitable, customer-oriented environment for clients.
- Report facility maintenance needs through the appropriate staff, web portal, or emergency reporting procedure.
- Help maintain shelter storage areas and report supply inventory needs.
- Assist with safe storage and ready access for clients’ self-administration of medication as needed.
- Carry out emergency response and continuity-of-operations assignments, including participating in or facilitating drills such as fire, lockdown, and environmental hazard drills.
- Distribute and collect bed sheets and blankets and perform laundry duties during the shift.
- Distribute available in-kind donations and supplies, including emergency food, clothing, and hygiene supplies, following shelter policies and logbook procedures.
- Receive and distribute daily guest meals and monitor meal service using ServSafe practices before distribution.
- Submit daily meal quality status reports to the funder through a web-based system.
- Maintain facility cleanliness, including sweeping, mopping, emptying trash, cleaning surfaces, and cleaning spills.
- Participate in the program’s quarterly continuous quality improvement process to improve on-site operations and practices.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
