Shelter Case Manager

The Salvation Army USA Central Territory•Alton, IL

22h•$40,000 - $45,000•Hybrid

About The Position

The Salvation Army Midland Division Alton Shelter in Alton, IL, is seeking a Shelter Case Manager to provide case management services to Shelter clients. This role requires adherence to funding requirements and potential reporting to grant funders. The position does not involve supervising other staff.

Requirements

Bachelor’s degree in social work, psychology, or other related field.
At least one year of work experience in human service delivery, administration, or management.
Combination of training and work experience will be considered.
Must be a team player.
Must be a self-starter.
Must perform well with minimum supervision.
Excellent interpersonal skills.
Initiative and independent judgment and decision-making skills.
Independent and creative thinking.
Must be supportive of The Salvation Army’s mission and policies.
Requires a high level of confidentiality.
Good communication skills.
Ability to work with diverse and challenging personalities.
Ability to type case notes and correspondence using Word.
Ability to update Excel spreadsheets.
Must possess or obtain Adult and First Aid and Blood Borne Pathogens certification.
Must obtain HMIS training within three months of employment.
Demonstrated knowledge of community agencies and the ability to network with them is essential.
Conflict resolution skills are essential.

Nice To Haves

Appropriate driver license.
Pass TSA MVR check.

Responsibilities

Conduct the initial intake assessment of newly admitted shelter residents to determine eligibility and client needs.
Provide case management services to individuals and families in the shelter program using the Pathway of Hope approach and in accordance with the terms of all active grants.
Conduct pre-screening and intake of clients using Pathway of Hope client tools.
Conduct goal setting steps with clients, formulating a change-oriented action plan.
Conduct follow-up case management meetings with clients.
Monitor and track the attainment of change goals on the action plan.
Utilize intake and assessment activities to determine client eligibility and match clients with resources.
Identify and secure housing options, programs, and appropriate follow-up services for clients.
Develop safe discharge plans for clients when exiting the shelter.
Enter all client data, case management information, and services into The Salvation Army Information Management System (SIMS).
Maintain client files, complete required client tools and documents, share pertinent information with key staff, keep ongoing case notes of client progress, and maintain case records in accordance with agency standards.
Provide information and referral to clients for assessed barriers such as health, education, employment, housing, utilities, and financial literacy to improve client functioning and eliminate barriers to increase assets and obtain more permanent housing.
Assist with other shelter duties as assigned.
Complete program documentation as mandated by contract and policy and procedure in the approved data management reporting system.
Propose to supervisor, and with approval, develop and implement programs for clients, conduct a life skills group periodically, or arrange for outside professionals to deliver the programs.
Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
Identify resources available in service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army, and other agencies.
Record electronic and written client information in paper and computer records and maintain client confidentiality.
Record statistical data and provide statistical reports in a timely manner.
Expend funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed by Salvation Army policy. All reports must be submitted in a timely manner.
Meet with supervisor regularly to communicate case management activities and coordinate client care with other Corps programming.
Network with other agencies and organizations within the community to maximize services to clients.
Participate in staff meetings as directed.
Maintain confidentiality, proper client-staff boundaries, and comply with Safe from Harm guidelines.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors.
Represent the shelter at meetings of affiliated groups within the community, as directed.
Help provide telephone coverage, may collect and secure client program service fees and savings.