SHAWOOD Concierge

Sekisui House US•Folsom, CA

23d•Onsite

About The Position

This position supports the SHAWOOD customer experience by welcoming visitors, maintaining an elevated presentation environment, and assisting with early customer engagement. This role serves as the first point of contact for prospective buyers, ensuring a warm, professional, and brand-aligned introduction to the community. It works under direct supervision to assist with visitor interactions, scheduling needs, and day-to-day administrative support. This position contributes to a seamless and memorable experience that reflects the SHAWOOD brand.

Requirements

Real Estate License required.
Bachelor’s degree OR an equivalent combination of education and experience.
Up to 1 year of relevant professional experience.
Basic exposure to customer service, hospitality, or administrative support.

Nice To Haves

Experience in premium service, hospitality, luxury retail, or guest-facing environments.
Familiarity with CRM platforms or customer-tracking tools.
Interest in design, architecture, or high-quality craftsmanship concepts.

Responsibilities

Greet prospective buyers and visitors, providing a warm, professional, and brand-consistent first impression.
Assist with early-stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed.
Maintain the presentation quality of the model home, sales environment, and SHAWOOD experience spaces.
Support community events, marketing activities, and realtor engagements by preparing materials and assisting with setup.
Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member.
Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness.
Assist with daily administrative tasks that support community operations and guest experience.
Participate in ongoing training to build foundational knowledge of SHAWOOD product features, design philosophy, and customer engagement practices.