Servicing Systems Specialist II

Mariner Finance • Nottingham, MD

16h

About The Position

The Servicing Systems Specialist II supports users of Mariner Finance’s origination and servicing system, helping resolve employee issues and ensuring the system is used in compliance with company policies and governing laws. The role requires familiarity with system reports and code releases, and includes testing code before release, supporting system and data projects, managing reports and training for senior management, and assisting with accounting-related balancing and daily loan-by-mail uploads. Additional duties may be assigned based on business demand and staffing. Current Mariner employees located more than 60 miles from headquarters may be considered for remote work. Work hours are Monday through Friday and depend on the business hours of the time zone served; the company may change the schedule to address business needs. Mariner Finance is an Equal Opportunity Employer and maintains a drug-, alcohol-, and smoke-free workplace.

Requirements

• High school degree or equivalent.
• Two years of experience in consumer finance or related experience.
• Strong organizational skills, including prioritization and attention to detail.
• Exceptional interpersonal and service skills.
• Strong computer knowledge.
• Ability to work under conditions of heavy business volume and frequent distractions.
• Ability to perform the essential duties and functions of the position satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Answer calls from branch employees and help resolve issues involving lending and collections, including system access, error messages, instructions, customer account adjustments, and technical issues.
• Support users of the origination and servicing system.
• Help ensure the system is used in compliance with company policy and governing laws.
• Become familiar with system reports and new code releases.
• Test new code before it goes live.
• Help ensure the company uses the benefits available through its system.
• Provide project support or management for systems and data projects as needed.
• Manage reports and provide servicing-system training for senior management.
• Assist with ad hoc projects as needed.
• Balance the general ledger and clearing account.
• Assist the accounting department with debit card account balancing.
• Assist management with daily loan-by-mail uploads to the servicing system.
• Perform additional functions as needed to provide consistent quality customer service.

Benefits

• A benefits package is provided to all full-time employees in addition to monetary compensation; details are available on the company benefits webpage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED