Servicing Systems Specialist II

Mariner Finance • Nottingham, MD

2d • $25 - $30 • Onsite

About The Position

The Servicing Systems Specialist II supports users of Mariner Finance’s origination and servicing system, helping resolve system and lending or collections issues while ensuring compliance with company policy and governing laws. The role requires familiarity with system reports and code releases, and includes testing new code before it goes live. The specialist also supports system and data projects, manages reports and provides training to senior management, assists with accounting and loan-by-mail processes, and performs additional tasks as needed to maintain consistent customer service. The role is listed as onsite; current Mariner employees who live more than 60 miles from headquarters may be considered for remote work. Hours are Monday through Friday and depend on the business hours of the time zone served. The company may change the schedule to meet business needs.

Requirements

• High school degree or equivalent.
• Two years of experience in consumer finance or related experience.
• Strong organizational skills, including prioritization and attention to detail.
• Exceptional interpersonal and customer-service skills.
• Strong computer knowledge.
• Ability to work under heavy business volume and frequent distractions.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Answer calls from branch employees and help resolve issues related to lending and collections, including system access, error messages, instructions, customer-account adjustments, technical issues, and other assigned tasks.
• Support all users of the origination and servicing system.
• Ensure the origination and servicing system is used in compliance with company policy and governing laws.
• Become familiar with reports and new code releases.
• Test new code before it goes live.
• Help ensure the company uses all benefits available through the system.
• Provide project support or management for systems and data projects as needed.
• Manage reports and provide servicing-system training for senior management.
• Assist with ad hoc projects as needed.
• Balance the general ledger and clearing account.
• Assist the accounting department with debit card account balancing.
• Assist management with daily loan-by-mail uploads to the servicing system.
• Perform additional functions as needed based on market demand and staffing to provide consistent customer service.

Benefits

• All full-time employees receive a generous benefits package in addition to monetary compensation; details are available on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED