ServiceTitan Manager

Seacoast Service Partners NA LLC•Stuart, FL

23d

About The Position

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across its operating companies (OpCos). Working with Operations, Accounting, IT, Marketing, and OpCo leadership, this role connects operational needs with effective ServiceTitan processes. The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation, user training, and consistency across multiple locations. The role provides remote, office, and field support, with travel throughout Florida as needed for implementation, training, go-live support, and operational support. Success includes effective user training and documentation, supported onboarding of new OpCos, appropriate workflow standardization, accurate reporting, resolution of system and process gaps, and regular leadership updates on progress, risks, training, and adoption.

Requirements

Strong ServiceTitan knowledge, including workflows, job types, pricebooks, reporting, dashboards, and user processes.
At least 3 years of ServiceTitan implementation, administration, training, or optimization experience.
Strong communication, organization, and project management skills.
Experience training users across multiple departments or locations.
Experience supporting field service, HVAC, plumbing, electrical, refrigeration, or related home service operations.
Ability to analyze system usage, reporting issues, and process gaps.
Experience creating SOPs, workflows, training materials, or system documentation.
Strong understanding of field service operations and customer service workflows.
Ability to work independently and manage multiple priorities.
Proficiency with Microsoft Office and business reporting tools.
Ability to travel throughout Florida as needed.
Must pass a background check and drug screening.
Ability to sit and work at a computer for extended periods.
Ability to communicate effectively by phone, video conference, email, and in person.

Nice To Haves

Experience with acquisition onboarding or system integration projects.
Experience with ServiceTitan Enterprise Hub.
Experience using Monday.com or similar project management tools.
Experience supporting private equity-backed or multi-OpCo environments.
Experience with ServiceTitan inventory, pricebook, accounting workflows, Marketing Pro, or reporting optimization.
Bilingual English/Spanish.
Bachelor’s degree in Business, Operations, Information Systems, Project Management, or a related field preferred.
Equivalent ServiceTitan implementation, project management, or operational systems experience may be considered in lieu of formal education.

Responsibilities

Partner with OpCo leaders to understand operational needs, system challenges, and training gaps.
Lead and support ServiceTitan implementation and optimization projects across SSP OpCos.
Create and maintain ServiceTitan training materials, SOPs, workflows, and user guides.
Support onboarding of newly acquired OpCos onto ServiceTitan and related workflows.
Train managers, CSRs, dispatchers, technicians, accounting users, and other team members on ServiceTitan processes.
Identify system gaps, process issues, and training needs, and recommend improvements.
Configure and optimize ServiceTitan workflows, job types, business units, pricebooks, inventory, reporting, dashboards, and user processes.
Partner with Accounting on ServiceTitan workflows related to invoices, payments, job costing, and financial reporting.
Support reporting accuracy and help create dashboards or reports for operational and leadership visibility.
Assist with data cleanup, system audits, and process corrections.
Partner with Marketing and Operations on lead source tracking, campaigns, memberships, and customer communication workflows.
Support standardization of ServiceTitan usage across OpCos while allowing for operational differences where needed.
Coordinate with IT, vendors, and ServiceTitan support as needed.
Provide leadership with regular project updates on implementation status, risks, training progress, and system adoption.
Travel to OpCo locations as needed for implementation, training, go-live support, or operational support.