Operations Manager - Manager

GardaWorld•Livonia, MI

11h

About The Position

GardaWorld Cash is seeking an experienced Operations Manager to oversee daily cash-processing operations and lead a team delivering accurate, secure, and efficient service. The role combines leadership, problem-solving, and operational expertise to ensure performance, quality, security, and compliance standards are consistently met. The Operations Manager leads supervisors and operational teams in a secure cash-processing environment and oversees processing of cash, coin, checks, ATM settlements, and change orders. The position monitors productivity, quality, and service levels; partners with site leadership on operational and financial goals; manages staffing; supports customer relationships; and may assume site leadership responsibilities when needed. The role is based in a fast-paced, secure production environment, with a flexible schedule responsive to business needs and occasional travel.

Requirements

At least 3 years of leadership experience managing teams in operations, manufacturing, logistics, production, banking, or other high-volume processing environments.
Ability to motivate employees, manage performance, and drive results.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
High school diploma or GED.

Nice To Haves

Experience in cash handling, cash vault operations, banking operations, armored transportation, or a secure processing environment.
Bachelor's degree in Business, Operations Management, Finance, or a related field.
Experience managing supervisors or multiple operational teams.

Responsibilities

Lead and develop supervisors and operational teams in a secure cash-processing environment.
Oversee daily processing of cash, coin, checks, ATM settlements, and change orders.
Ensure work is completed accurately, efficiently, and on schedule.
Monitor productivity, quality, and service levels while driving continuous improvement.
Partner with site leadership to achieve operational and financial goals.
Investigate and resolve operational issues, discrepancies, and balancing exceptions.
Recruit, train, coach, and develop employees.
Create schedules and manage staffing to support business demands.
Foster accountability, safety, security, and teamwork.
Ensure compliance with company policies, customer requirements, and audit standards.
Support customer relationships and represent the operation in meetings and discussions.
Step into site leadership responsibilities when needed.