Manager

OTG • New York, NY

12d • $65,000 - $75,000

About The Position

The Manager powers day-to-day operations across OTG’s diverse airport concepts, including retail, quick-service, and full-service locations. The role leads Crewmembers and drives operational excellence by maintaining high service, food and beverage quality, guest satisfaction, budget discipline, and safety standards. Responsibilities include staffing and scheduling, onboarding and training, fostering a supportive workplace, maintaining compliance, and responding to audit findings.

Requirements

• 3–5 years of management experience in full-service restaurants or retail.
• Strong communication skills.
• Fluency in Microsoft Suite.
• Flexibility to work early mornings, nights, weekends, holidays, and during severe weather.

Nice To Haves

• A degree in hospitality.
• Multi-unit management experience.

Responsibilities

• Lead daily operations across retail, quick-service, and full-service concepts, ensuring locations run smoothly and efficiently.
• Ensure food and beverage products meet OTG’s quality and presentation standards.
• Manage scheduling and staffing so each shift is adequately supported.
• Deliver effective onboarding and training plans for new Crewmembers.
• Create a positive workplace where Crewmembers feel supported, respected, and motivated.
• Maintain a hazard-free environment and ensure compliance with OTG policies, workplace laws, and safety standards.
• Address Coyle and NSF audit findings by leading timely corrective measures.
• Communicate OTG policies clearly and use the Crewmember Handbook and CBA to promote consistent understanding across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed