Manager

Urban Air Adventure Parks • Gilroy, CA

5d

About The Position

The Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results while maintaining Urban Air’s culture. The Manager motivates staff, instills accountability, and drives results. This role oversees operations across entertainment, food, beverage, attractions, and property inspections, while maintaining a safe, clean, and secure environment for guests and staff.

The Manager develops and supports the team through hiring, retention, coaching, discipline, training, scheduling, recognition, and preparation of staff for greater responsibility. The role also supports inventory management and expense control, and continuously improves operational execution through attention to detail and adherence to Urban Air standards.

Requirements

• At least 1 year of supervisory or management experience.
• Ability to pass a thorough background check.
• Demonstrated ability to develop team members in areas of responsibility.
• Professional, energetic, self-motivated, positive, and able to motivate others.
• Essential computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
• Maintain professional grooming and conduct as an example to staff.
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, and enthusiasm for the business.
• Strong written and verbal communication skills, communicating clearly and concisely.
• Willingness to learn and adapt to changes or challenges.
• Ability to establish working relationships with employees, management, and vendors.
• Good judgment in decision-making.
• Appreciation of diversity, including diversity of thought, ethnicity, and gender.
• Ability to lead, motivate, and empower team members.
• Ability to align team members with Urban Air culture while balancing seriousness and fun.
• Ability to take initiative, recognize problems, and develop solutions.
• Ability to set goals and convert plans into action.
• Ability to identify performance patterns and strategize solutions.
• Openness to feedback and self-improvement.
• Willingness to hold oneself accountable for high personal standards of conduct and professionalism.
• Ability to serve as a role model by demonstrating and upholding Urban Air policies and standards.
• Able and willing to work weekends, evenings, and holidays.

Nice To Haves

• Hospitality experience, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
• CPR/First Aid Certification.

Responsibilities

• Cultivate a team environment that delivers exceptional customer service and ensure staff perform consistently at a high level.
• Assist with hiring, staff retention, coaching, and discipline, and ensure staff training programs are executed.
• Develop weekly schedules and ensure staffing and lead coverage meet business needs and maximize the customer experience.
• Motivate and influence staff by leveraging individual strengths to support customer satisfaction and productivity.
• Select and develop staff and trainers for additional responsibility or internal leadership opportunities.
• Ensure employee recognition and incentive programs are executed as directed.
• Assist with inventory and expense control.
• Oversee all aspects of operations, including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for guests and staff.
• Improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed