Manager

Urban Air Adventure Parks•Gilroy, CA

9h•Onsite

About The Position

Urban Air Adventure Park is seeking a highly-motivated Manager to support its vision. This role involves motivating staff, instilling accountability, and achieving results to drive success while maintaining the company's Culture of Activating Awesome. The Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. Urban Air is the preeminent indoor adventure park and market leader in location-based entertainment, pioneering the adventure park concept and operating as the largest adventure park operator globally. Its purpose is to help kids have fun and aim higher, achieving things they never thought they could do.

Requirements

1+ year supervisory or management experience required
Ability to pass a thorough background check
Brand Ambassador and Culture Champion!
Demonstrated ability in developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills; ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays
Ability to lead, motivate and empower Team Members
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards

Nice To Haves

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
CPR/First Aid Certification is preferred

Responsibilities

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed.
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned