Services Supports Coordinator Residential

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

The Service Support Coordinator collaborates with the clinical team in each residence to develop Staff Action Plans, goals, and supports based on the individual’s Valued Outcomes and CQL POMS identified in their Life Plan. The role promotes person-centered practices and provides Direct Support Professionals (DSPs) with current, relevant information to help individuals achieve maximum independence. The coordinator manages individual case records, updates Residential Habilitation plans, schedules and attends program planning meetings, writes monthly summary notes, and submits monthly billing documentation. The role also works with the Residential Managerial team to support compliance with OPWDD regulations and HeartShare standards. Under the supervision of Residential Managerial staff and the Senior Service Support Coordinator, the coordinator maintains accurate Life Plans, Staff Action Plans, review minutes, and Levels of Care; conducts quarterly case-record reviews; and creates or updates Staff Action Plans semi-annually or as needed. The coordinator schedules and conducts I AM Assessments and semi-annual Life Planning Team meetings, collaborates with residential clinical teams and other providers, and documents meeting outcomes and progress. The coordinator trains DSP staff on habilitation services, supports accurate billing documentation in PCARE, writes monthly progress notes, and submits billing documentation to the fiscal department by the 15th of each month. Other duties include attending clinical meetings, submitting site-visit schedules and weekly updates, safeguarding participants’ well-being and rights, maintaining confidentiality, following incident-reporting protocols, supporting a safe and clean environment, and representing HeartShare’s mission and values. The position also involves professional development, maintaining required certifications, participating in committees and work groups as requested, and performing additional duties assigned by the supervisor or program management.

Requirements

Bachelor’s degree in health, human services, or special education.
Proficiency with current computer technology, including Microsoft Word, Microsoft Excel, and Precision Care software (PCARE).
At least three years of experience working with individuals with intellectual disabilities.
Working knowledge of New York State OPWDD Individualized Residential Alternative (IRA) regulations.
Excellent oral and written communication and organizational skills.
Ability to work autonomously.
Good interpersonal skills.
Maintain CPR/First Aid and SCIP certifications as required.

Nice To Haves

Supervisory experience.
Training experience.

Responsibilities

Maintain current and accurate Life Plans, Staff Action Plans, review minutes, and Levels of Care for participants.
Conduct quarterly case-record documentation reviews according to HeartShare policies and submit review documentation to the Senior Service Support Coordinator in a timely manner.
Create and update Staff Action Plans semi-annually or as needed, aligning them with at least one CQL Valued Outcome in the individual’s Life Plan.
Schedule and conduct I AM Assessments and semi-annual Life Planning Team meetings in collaboration with clinical teams, care managers, day program or employment representatives, advocates, and family members.
Prepare detailed written meeting minutes to accompany Staff Action Plans and document progress and modifications.
Train DSP staff on implementing habilitation services, or ensure Residential Management has resources to conduct training when unavailable.
Work with Residential Management to verify that billing documentation aligns with services in Staff Action Plans.
Make monthly billing documentation available in PCARE for DSP staff by the first of each month.
Write monthly progress notes and collate and submit billing documentation through PCARE to the fiscal department by the 15th of each month.
Attend at least one clinical meeting for each residence in the caseload monthly and review and address clinical meeting minutes at all sites.
Submit a regular site-visit schedule to the Senior Service Support Coordinator and provide weekly updates using the SSC weekly update form.
Safeguard participants’ health, safety, comfort, well-being, and civil, human, and legal rights.
Build working relationships with providers and facilitate communication with advocates, care managers, family members, and employment or day program representatives to support person-centered services.
Maintain a safe and clean environment and ensure participants are not left alone or inappropriately unsupervised.
Protect participant confidentiality and comply with Justice Center and HeartShare incident-reporting protocols, including reporting abuse and neglect.
Model positive, professional behavior; remain flexible and adaptable; and comply with the agency dress code.
Respond sensitively to cultural differences among participants and staff.
Pursue professional development and maintain CPR/First Aid and SCIP certifications as required.
Represent HeartShare’s mission, vision, and values and help ensure program staff uphold organizational principles and policies.
Participate in internal committees and work groups, including Residential Cluster meetings, as requested.
Perform additional duties and initiatives assigned by the supervisor or program management.

Benefits

Paid vacation, sick, personal days, and holidays.
403(b) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending accounts for dependent care, medical, parking, and transit.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.