Residential Services Coordinator

LIFEMOVES•San Jose, CA

2d•$21 - $23•Onsite

About The Position

The Residential Services Coordinator at LifeMoves’ Montgomery Street Inn supports a safe, welcoming, and smoothly operated interim housing program serving 90 individual males in San Jose. The program provides accommodations, meals, laundry, case management, therapy, and other services to help clients build self-sufficiency and return to housing stability. The coordinator is often a first responder to client needs, assisting with everyday requests and urgent situations while also supporting volunteers, donors, and community visitors. Reporting to the Operations & Services Manager, the coordinator monitors site access and safety, conducts regular rounds, supports client arrivals and departures, organizes supplies and donations, and helps maintain the facility. The position calls for a calm, compassionate approach to client needs, especially during stress or crisis, and careful attention to confidentiality, documentation, professional boundaries, and ethical conduct. The role is onsite and may include small amounts of travel to training and administrative events.

Requirements

High school diploma or GED, or 2–3 years of consistent equivalent experience in a related field, which may include peer advocacy, community outreach, housing services, or homelessness services.
Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases.
Ability and willingness to work with people from all backgrounds with care, respect, and empathy.
Commitment to learning and practicing DEIB and relentless engagement, welcoming everyone with kindness, dignity, and respect.
Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
Ability to maintain clear, unbiased, and professional documentation and communication.
Strong organization, attention to detail, initiative, time management, and reliability.
Ability to collaborate proactively, communicate openly, share knowledge, anticipate needs, and contribute to team goals.
Satisfactory background check and DMV Motor Vehicle Record Check.
Valid California driver's license, reliable transportation, and current vehicle insurance.
Proof of a clear TB test dated within 60 days of hire.

Responsibilities

Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
Respond to the needs and questions of clients, volunteers, donors, and visitors with hospitality, professionalism, and compassion.
Monitor site safety through regular rounds and camera observation, helping maintain a clean, safe, and welcoming environment.
Promptly report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
Manage facility meals, supplies, and donations, including inventory and organized storage.
Create reports, update shift logs, and participate in meetings to support team collaboration.
Maintain confidentiality, professional boundaries, ethical conduct, and a supportive environment.
Conduct client welcomes, move-ins, transitions, and move-outs; maintain accurate documentation and complete related tasks such as cleaning rooms, bagging belongings, and preparing spaces.
Complete required training by assigned deadlines, participate actively, apply learning to daily work, and attend continuing education opportunities.
Perform other duties as assigned to meet program and organizational needs.