Residential Services Coordinator

LIFEMOVES•San Jose, CA

2d•$21 - $23•Onsite

About The Position

LifeMoves is the largest provider of housing and services for neighbors experiencing homelessness in Silicon Valley. Its mission is to end homelessness by providing interim housing, supportive services, and collaborative partnerships. Georgia Travis House provides interim supportive housing in San Jose for families and single women, with services tailored to each household’s needs and goals, including accommodations, meals, laundry, case management, therapy, and connections to housing, employment, benefits, and health resources. The Residential Services Coordinator helps keep the program site safe, welcoming, and running smoothly. Reporting to the Program Director, the Coordinator responds to client needs and urgent situations, supports volunteers, donors, and visitors, monitors site security, and assists with everyday program operations. The role requires attention to clients’ safety and emotional well-being, particularly during stressful or crisis situations, and a calm, compassionate approach that helps foster trust and stability as clients work toward permanent housing. This is an onsite, part-time position working Saturdays and Sundays on the day shift, 8:00 a.m.–4:30 p.m. The position may involve small amounts of travel to trainings and administrative events and has no supervisory responsibilities.

Requirements

High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
Related experience may include peer advocacy, community outreach, housing services, or work in homelessness services.
Comfort using phones and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks.
Ability and willingness to work with people from all backgrounds with care, respect, and empathy, and to learn and practice DEIB and relentless engagement.
Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
Ability to maintain clear, unbiased, and professional documentation and communication.
Strong organization, attention to detail, and initiative.
Understanding of job duties and ability to perform tasks accurately.
Dependability and commitment to team growth, self-improvement, and contributing to team service.
Ability to set performance goals and contribute to performance improvement and a learning environment.
Effective time management, workload management, and reliability in meeting deadlines.
Proactive collaboration, open communication, knowledge sharing, and ability to anticipate needs and support shared goals.
Satisfactory background check.
Satisfactory DMV Motor Vehicle Record Check.
Valid California driver's license, reliable transportation, and current vehicle insurance.
Proof of a clear TB test dated within 60 days of hire.

Responsibilities

Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
Respond to needs and questions from clients, volunteers, donors, and visitors with hospitality, professionalism, and compassion.
Monitor site safety through regular rounds and camera observation, helping maintain a clean, safe, and welcoming environment.
Promptly report maintenance or pest issues and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
Manage meals, supplies, and donations, including inventory and organized storage.
Create reports, update shift logs, and participate in meetings to support team collaboration.
Maintain confidentiality, appropriate boundaries, ethical conduct, and professionalism while fostering a supportive environment.
Conduct welcomes, move-ins, transitions, and move-outs; complete accurate documentation and help ensure positive client experiences.
Clean rooms, bag belongings, and prepare spaces as needed during client transitions.
Complete required trainings by assigned deadlines, actively participate, and apply learnings to daily work.
Attend continuing education opportunities and perform other duties as assigned to meet program and organizational needs.