Services Supports Coordinator Residential

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

5d•$22 - $25•Onsite

About The Position

The Service Supports Coordinator collaborates with the clinical team at each residence to develop Staff Action Plans and goals and supports based on the individual’s Valued Outcomes and CQL POMS identified in their Life Plan. The coordinator promotes person-centered practices and provides Direct Support Professionals with current, relevant information to help individuals achieve greater independence. The role also manages participants’ case records, updates Residential Habilitation plans, schedules and attends program-planning meetings, writes monthly summary and progress notes, and submits monthly billing documentation. In partnership with the Residential Managerial team, the coordinator helps ensure compliance with OPWDD regulations and HeartShare standards. Under the supervision of Residential Managerial staff and the Senior Service Support Coordinator, the coordinator maintains and reviews records, creates and updates individualized plans, coordinates assessments and meetings, and trains DSP staff on habilitation services. The coordinator verifies billing documentation, participates in clinical oversight, communicates regularly with the Senior Service Support Coordinator, and collaborates with providers, care managers, advocates, family members, and day-program or employment representatives. The coordinator safeguards participants’ health, safety, comfort, well-being, and rights; supports a safe and clean environment; maintains confidentiality; and follows incident-reporting requirements. The role also requires professional and culturally responsive conduct, continued professional development, maintenance of required CPR/First Aid and SCIP certifications, participation in committees and work groups as requested, and performance of additional duties assigned by supervisors or program management.

Requirements

Bachelor’s degree in health, human services, or special education.
At least three years of experience working with individuals with intellectual disabilities.
Proficiency with current computer technology, including Microsoft Word, Excel, and Precision care software (PCARE).
Excellent oral and written communication and organizational skills.
Ability to work autonomously.
Good interpersonal skills.

Nice To Haves

Supervisory and training experience.
Working knowledge of New York State OPWDD Individualized Residential Alternative (IRA) regulations.

Responsibilities

Maintain current and accurate Life Plans, Staff Action Plans, review minutes, and Levels of Care on file for all participants.
Conduct quarterly reviews of case-record documentation according to HeartShare policies, protocols, and practices, and submit the quarterly review documentation to the Senior Service Support Coordinator on time.
Create and update Staff Action Plans semi-annually or as needed, ensuring alignment with at least one CQL Valued Outcome identified in the individual’s Life Plan.
Schedule and conduct I AM Assessments and semi-annual Life Planning Team meetings.
Collaborate with residential clinical teams, care managers, day-program or employment representatives, advocates, and involved family members.
Write detailed minutes to accompany Staff Action Plans, documenting progress and modifications.
Train DSP staff on implementing habilitation services, or ensure the Residential Management team has the resources to provide training when the coordinator is unavailable.
Work with Residential Management to verify that billing documentation aligns with services outlined in Staff Action Plans.
Make monthly billing documentation accessible to DSP staff in PCARE by the first of each month.
Write monthly progress notes and submit billing documentation through PCARE to the fiscal department by the 15th of each month.
Attend at least one clinical meeting for each residence in the caseload each month and regularly review and address clinical meeting minutes at all sites.
Submit a regular site-visit schedule to the Senior Service Support Coordinator and provide weekly updates using the SSC weekly update form.
Safeguard participants’ health, safety, comfort, well-being, and civil, human, and legal rights.
Maintain a safe and clean environment and ensure participants are not left alone or inappropriately unsupervised.
Build collaborative relationships with other providers and facilitate communication with advocates, care managers, family members, and employment or day-program representatives.
Maintain participant confidentiality and follow the Justice Center Code of Conduct and HeartShare reporting policies for incidents, including abuse and neglect.
Model professional, positive, flexible, and culturally sensitive behavior; comply with the agency dress code and avoid gossip or negative discussions.
Pursue professional development and maintain CPR/First Aid and SCIP certifications as required.
Represent HeartShare’s mission, vision, and values and help ensure program staff uphold organizational principles and policies.
Participate in internal committees and work groups, including HeartShare Residential Cluster meetings, as requested.
Perform additional tasks and initiatives assigned by the supervisor or program management.

Benefits

Paid vacation, sick, and personal days, and holidays.
403(B) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending accounts for dependent care, medical, parking, and transit.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJ’s membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.