Residential Services Coordinator
About The Position
The Residential Services Coordinator at LifeMoves’ Navigation Center in Redwood City helps keep the interim supportive housing program safe, welcoming, and operating smoothly for individuals and couples experiencing homelessness. The position responds to client needs, including everyday requests and urgent situations, and supports volunteers, donors, and community visitors with professionalism and compassion. The role reports to the Operations & Services Manager. The coordinator supports client stability and progress toward permanent housing by providing calm crisis response, conducting client welcomes and transitions, monitoring site safety, and helping maintain rooms, supplies, meals, and donations. The position requires attention to clients’ safety and emotional well-being, particularly during stressful or crisis situations, and the use of a calm, compassionate approach to resolve problems and support stability. This is a full-time, onsite graveyard-shift role scheduled Friday through Tuesday, 12:00 a.m. to 8:30 a.m.
Requirements
- High school diploma or GED; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
- Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
- Comfort using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases for administrative tasks.
- Ability and willingness to work with people from all backgrounds with care, respect, and empathy.
- Commitment to learning and practicing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.
- Ability to manage stress and emotions professionally, remain calm and supportive under pressure, and apply de-escalation techniques.
- Ability to maintain clear, unbiased, professional documentation and communication.
- Strong organization, attention to detail, and initiative.
- Ability to understand and accurately perform job duties, manage workload and deadlines, and demonstrate reliability.
- Commitment to personal growth and improvement, dependability, and seeking opportunities to contribute to the team.
- Ability to collaborate proactively across teams, communicate openly, share knowledge, anticipate needs, and contribute to shared goals.
- Satisfactory background-check results.
- Proof of a clear TB test dated within 60 days of hire.
Responsibilities
- Provide calm, supportive crisis response and connect clients with appropriate resources as needed.
- Conduct client welcomes, move-ins, transitions, and move-outs; maintain accurate documentation and positive client experiences; and clean rooms, bag belongings, and prepare spaces as needed.
- Respond to the needs and questions of clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.
- Monitor site safety through regular rounds and camera observation, helping maintain a clean, safe, and welcoming environment.
- Report maintenance or pest issues promptly and support pest-control efforts by maintaining cleanliness and preparing spaces for treatment.
- Manage facility meals, supplies, donations, inventory, and organized storage.
- Create reports, update shift logs, and participate in meetings to support team collaboration.
- Maintain confidentiality, appropriate boundaries, ethical conduct, and professionalism while fostering a supportive environment.
- Participate in required trainings, complete them by assigned deadlines, engage in training sessions, and apply learning to daily work.
- Attend continuing education opportunities and perform other duties as assigned to meet program and organizational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
