Services Manager

JC LICHT•Addison, IL

4d•$25 - $26

About The Position

JC Licht Ace Hardware is seeking a Services Manager to lead, develop, and execute in-store service operations across assigned Ace Hardware locations. The role oversees customer services such as screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based solutions. The Services Manager supports revenue growth, operational excellence, safety, and quality while building a skilled team and strengthening customer relationships through service offerings. The role is primarily hands-on, performing and overseeing repair work, diagnosing customer issues, and managing custom jobs. It also coordinates service-order intake and tracking, materials and vendors, equipment maintenance, safety practices, and team training. When service work is minimal or needed, the manager may perform sales associate duties on the store floor. The position averages approximately 40–45 hours per week, with a main Monday–Friday schedule and occasional weekends as needed and approved. Hourly wage is $25–$26.

Requirements

2–5+ years of retail, hardware, or service-based operations experience (preferred experience).
Strong mechanical aptitude and hands-on problem-solving ability.
Ability to diagnose and perform repairs across multiple service types.
Excellent organizational and workflow management skills.
Customer-focused approach and strong communication abilities.
Ability to train and develop technical skills in others.
Strong attention to detail and quality control.
Ability to work efficiently and independently with strong time-management skills.
Sound judgment about when to seek support and when to make decisions independently.
Strong communication and follow-up skills, with a sense of ownership.
Ability to frequently lift and carry up to 50 pounds and occasionally up to 75 pounds.
Comfort working with tools, machinery, and glass materials.
Ability to stand for extended periods and perform hands-on physical work.
Ability and comfort driving a utility van throughout the city as needed.

Nice To Haves

Experience in screen repair, glass, window, or light construction trades.
Equipment repair or technical services experience.
Prior leadership or supervisory experience.

Responsibilities

Perform screen repairs and custom screen builds, window repairs and glazing, glass and acrylic cutting, blade sharpening, and Stihl power equipment repair and assembly.
Diagnose customer issues and determine suitable repair solutions; independently manage complex or custom jobs.
Ensure service work is accurate, safe, efficient, detailed, and consistent in quality.
Establish and manage structured intake, tracking, quoting, approval, logging, and completion processes for service orders.
Monitor open orders, meet expected timelines, prevent backlogs, and improve workflow and turnaround times.
Order and manage service materials and inventory, including screen mesh, frames, splines, glass, glazing materials, replacement parts, and hardware.
Coordinate with vendors for specialty materials and repair support, and control costs and margins on service jobs.
Maintain service equipment, including glass cutters, saws, workstations, screen rolling tools and frames, and sharpening equipment.
Enforce safety protocols and train team members in safe tool operation and handling glass and sharp equipment.
Perform sales associate duties on Ace Hardware store floors when needed or when service work is minimal.
Perform other reasonable duties as requested.