Group Services Manager (Conference Services)

Four Seasons•New Orleans, LA

About The Position

Four Seasons Hotel New Orleans seeks a Group Services Manager to secure and service event sales business from social and corporate markets through promotion, solicitation, and prospecting. The role focuses on confirming profitable catering business, achieving sales goals, maintaining Four Seasons standards, and maximizing revenue and profit potential. The position manages sales and servicing activities for meetings, social events, and weddings, including client communication, event coordination, and supervision of banquet event execution. It works closely with hotel departments, clients, and planning committees to ensure effective use of function space and successful events.

Requirements

Excellent reading, writing, and oral proficiency in English.
Strong selling and interpersonal skills.
High level of creativity and attention to detail.
Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
Proficiency in Delphi.fdc, Social Tables, Microsoft Word, and Excel, and ability to use Outlook email and the Internet.
Three to five years of previous catering sales experience, including a minimum of three years of wedding sales and servicing experience.
Ability to work mornings, nights, and weekends.

Nice To Haves

College education preferred.

Responsibilities

Solicit new business and respond to inquiries to confirm profitable catering business and achieve quarterly sales goals.
Maintain an active trace and follow-up system for inquiries and personal sales calls.
Conduct property tours and host planners of meetings, social events, and weddings.
Attend and participate in hotel and client meetings, including operational briefings, event sales briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, board of operations meetings, menu tastings, and planning visits.
Coordinate sales efforts between the sales department and event sales to optimize function-space use and revenue.
Finalize requirements for confirmed bookings, maximize revenue through upselling, and communicate event details in writing and through personal contact with hotel departments.
Ensure banquet checks are accurate, review bills after programs or events, and prepare a monthly booking report.
Keep the Director of Event and Group Sales informed of problems or unusual matters requiring corrective action.
Supervise banquet event execution, review function space with the banquet manager and, when needed, the head house attendant, and ensure client satisfaction at the start of events.
Respond to the crisis management plan during resort emergencies or safety situations.
Follow Four Seasons sales and marketing standards and work professionally and harmoniously with coworkers and planning committees.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.