Conference Services Manager

Morley Moss, Inc.•Minneapolis, MN

1d•$60,000 - $62,000

About The Position

The Conference Services Manager oversees the details of group programs and events for corporate and association clients, coordinating with hotel operations to create customized, memorable experiences. The role manages event requirements from client planning through on-property execution and post-event billing, including food and beverage, meeting needs, rooming lists, transportation, audiovisual services, and other arrangements. The position also supports revenue growth, event planning, and staff development while representing the company’s People, Place, and Character principles.

Requirements

Bachelor’s degree in sales, marketing, communications, or hospitality, or equivalent experience.
Flexibility to be present during events in the evenings or on weekends.
Demonstrated experience forming local connections, developing business, and achieving sales targets.
Professional proficiency in English, including reading, writing, and verbal communication.
Experience with sales systems, catering software, and organizations or tools such as Delphi and Knowland.
Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, and Word.
Highly analytical, collaborative, and adaptable communication and interpersonal skills; sound judgment, discretion, integrity, and ability to maintain confidentiality.
Drive, determination, ability to work cooperatively, and ability to work in a fast-paced environment under tight deadlines.

Responsibilities

Uphold and model the company’s People, Place, and Character principles and encourage colleagues to do the same.
Review event details with clients and coordinate contracted programs, including banquet event orders, food and beverage, meeting requirements, rooming lists, ground transportation, room service needs, group resumes, master account billing, audiovisual needs, and box handling.
Lead resume and BEO meetings, coordinate with departments, and update internal guest resumes.
Meet and greet clients and oversee formal pre-conferences or informal needs reviews with hotel stakeholders.
Communicate with the team and inspect event details to ensure they meet client expectations.
Close out event files by reviewing billing and working with accounting on post-meeting adjustments.
Review the function book to improve client flow and revenue optimization.
Upsell events to increase banquet and catering revenue, audiovisual revenue, and other client services.
Assist with competitive analysis of banquet costs, new menu development, food and beverage minimums, and meeting rental costs.
Conduct client site inspections after contract execution and coordinate event tastings.
Monitor event and meeting setup and implementation.
Coordinate with relevant departments to ensure proper account service.
Empower employees to serve guests, employees, visitors, and clients intuitively; use sound judgment and provide thoughtful, genuine service.
Curate and detail on-property hotel events.
Participate in recruiting, coaching, training, development, performance reviews, and discipline of staff.
Communicate proactively, solve problems, meet tight deadlines, and perform other responsibilities assigned by management.