Conference Services Manager

Four Seasons • Houston, TX

7d

About The Position

The Conference Services Manager coordinates requirements for conference groups booked by the Sales Department, enforces the terms of sales letters of agreement, and guides meeting planners through the planning process. The manager communicates client needs and expectations to hotel departments and ensures successful event execution and client satisfaction. The role negotiates event proposals and menus to balance client needs with revenue, profit, contractual, safety, and staffing goals; coordinates space use with Sales and Catering; finalizes bookings and supports upselling; and maintains clear communications and accurate event documentation. The manager supervises banquet events, reviews event space and banquet checks, and works with clients and hotel staff to resolve challenges promptly. This is a full-time position with open availability expected, including scheduled late nights, holidays, and weekends.

Requirements

• Two to three years of experience directly related to hotel conference services.
• Excellent reading, writing, and oral proficiency in English.
• Good organizational skills and attention to detail.
• Ability to multitask, negotiate, organize, delegate, and work under pressure.
• Ability to work long and irregular hours, including weekends and evenings.
• Open availability, including scheduled late nights, holidays, and weekends.

Nice To Haves

• Basic knowledge of audio-visual equipment, internet, and telecommunication technology.
• A high level of creativity with food and beverage menu proposals.

Responsibilities

• Negotiate with clients using creative menu presentations and event proposals to maximize revenue and profit, meet contractual responsibilities, and satisfy client needs.
• Coordinate with Sales and Catering to ensure function space is used effectively to maximize revenue.
• Finalize confirmed booking requirements, maximize revenue through upselling, and communicate effectively with hotel departments through written materials and personal contact.
• Maintain an active trace and follow-up system.
• Ensure banquet check accuracy and review bills after programs or events.
• Supervise the execution of banquet events.
• Review function space with the banquet manager and, when necessary, the head house attendant.
• Ensure client satisfaction at the outset of events.
• Plan, attend, or participate in meetings with hotel staff and clients, including operations briefings, resume and BEO meetings, sales meetings, pre-convention meetings, board of operations meetings, planning visits, and menu tastings.
• Comply with Four Seasons conference services standards and work harmoniously and professionally with coworkers and planning committees.
• Make timely decisions that balance client needs with the hotel's financial, safety, and staffing goals.
• Resolve challenges that arise while groups are on property and promptly inform the Director of Catering and Conference Services and the Planning Committee of problems or unusual matters.
• Maintain knowledge of hotel facilities, meeting-space capacities and dimensions, and the basic operational needs of hotel departments.

Benefits

• Competitive salary and wages.
• Comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed