Conference Services Manager

Four Seasons Hotels and Resorts•Houston, TX

8d•Onsite

About The Position

The Conference Services Manager coordinates requirements for conference groups booked by the Sales Department, enforces the terms of sales letters of agreement, and guides meeting planners through the planning process. The role communicates client needs and expectations to hotel departments and ensures successful event execution and client satisfaction. The manager negotiates event proposals and menus, finalizes booking requirements, supports revenue goals through upselling, and maintains effective communication and follow-up across hotel departments. The role supervises banquet event execution, reviews event spaces and banquet checks, and addresses issues promptly while keeping the Director of Catering and Conference Services and the planning committee informed. It also requires participation in hotel and client meetings and maintaining knowledge of hotel facilities, meeting spaces, and department operations. This is a full-time position with open availability expected, including scheduled late-night, holiday, and weekend shifts. The position is based at Four Seasons in Houston, Texas.

Requirements

Two to three years of experience directly related to hotel conference services.
Excellent reading, writing, and oral proficiency in English.
Good organizational skills and attention to detail.
Ability to multitask, negotiate, organize, delegate, and work under pressure.
Ability to work long and irregular hours, including weekends and evenings.
Open availability for scheduled shifts, including late nights, holidays, and weekends.

Nice To Haves

Basic knowledge of audio-visual equipment, internet, and telecommunication technology.
High level of creativity with food and beverage menu proposals.

Responsibilities

Negotiate with clients using creative menu presentations and event proposals to maximize revenue and profit while meeting contractual obligations and client needs.
Coordinate with Sales and Catering to ensure effective use of function space and maximize revenue.
Finalize requirements for confirmed bookings, identify upselling opportunities, and communicate event details effectively in writing and through personal contact with hotel departments.
Maintain an active trace and follow-up system.
Ensure banquet checks are accurate and review bills when programs or events are completed.
Supervise banquet event execution and review function space with the banquet manager and, when needed, the head house attendant.
Ensure client satisfaction at the outset of events.
Plan, attend, or participate in meetings with hotel staff and clients, including briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, operations meetings, planning visits, and menu tastings.
Comply with Four Seasons conference services standards and work professionally and harmoniously with coworkers and planning committees.
Make timely decisions that balance client needs with the hotel's financial, safety, and staffing goals.
Resolve challenges and issues that arise while groups are on property and promptly inform the Director of Catering and Conference Services and planning committee about problems or unusual matters.
Maintain knowledge of hotel facilities, capacities and dimensions of meeting spaces, and basic operational needs of hotel departments.