Conference Services Manager

Four Seasons•Atlanta, GA

About The Position

The Conference Services Manager coordinates all requirements for conference groups booked by the Sales Department, enforces the terms of sales letters of agreement, and guides meeting planners through the planning process. The role communicates client needs and expectations to hotel departments and ensures successful event execution and client satisfaction. The manager negotiates event proposals and menus to meet client needs while achieving revenue and profit goals, conducts property tours, and participates in planning and hotel operations meetings. The role coordinates with Sales and Catering on function-space use, finalizes confirmed bookings, pursues upselling opportunities, and communicates event details to relevant departments through documents and personal contact. It also reviews banquet checks, provides bill reviews, prepares monthly booking reports, supervises banquet events, and addresses client concerns and emergencies in accordance with hotel procedures. The position requires sound judgment balancing client needs with the hotel's financial, safety, and staffing goals, along with professional collaboration and compliance with Four Seasons standards and conduct rules.

Requirements

2–3 years of previous catering and/or banquet assistant manager or captain experience.
Excellent reading, writing, and oral proficiency in English.
High level of creativity.
Attention to detail.
Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
Ability to work long and irregular hours, including weekends and evenings.
Proficiency with Delphi Sales and Catering software, MS Word, and Excel, and ability to use email and the Internet.

Nice To Haves

College education preferred.
Basic knowledge of audio-visual equipment and Internet technology is helpful.

Responsibilities

Negotiate with clients using creative menu presentations and event proposals to maximize revenue and profit while fulfilling contractual responsibilities and client needs.
Conduct property tours and entertain planners of meetings, social events, and weddings.
Plan, attend, or participate in hotel staff and client meetings, including operations briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, board of operations meetings, menu tastings, and planning visits.
Coordinate with Sales and Catering to use function space effectively and maximize revenue.
Finalize confirmed bookings, maximize revenue through upselling, and communicate event requirements to hotel departments in writing and in person.
Ensure banquet checks are accurate and review bills upon completion of a program or event.
Prepare a monthly booking report.
Keep applicable parties informed of problems or unusual matters so corrective action can be taken promptly.
Supervise the execution of banquet events.
Review function space with the banquet manager and, when required, the head house attendant.
Ensure client satisfaction at the outset of events.
Respond to resort emergencies and safety situations according to the crisis management plan.
Make timely decisions that balance client needs with the hotel's financial, safety, and staffing goals.
Comply with Four Seasons sales and marketing standards, Work Rules, and Standards of Conduct.
Work harmoniously and professionally with co-workers and supervisors.