Conference Services Manager

Marriott•West Palm Beach, FL

12d

About The Position

The Conference Services Manager provides professional, quality service and is responsible for securing and developing corporate, social, nonprofit, and wedding events. The role maintains existing client relationships and cultivates new business, coordinating sales and service activities generated through direct and indirect solicitation in corporate, wedding, and social markets. The position works with clients and hotel departments to deliver events that meet client expectations while supporting the property’s operational efficiency and profitability. The manager books and services events, prepares and presents Banquet Event Orders and event resumes, coordinates room blocks and reservations, and works with hotel teams and clients before, during, and after events. The position also contributes to revenue planning, menu and beverage package development, banquet staffing coordination, and the care and maintenance of hotel event spaces. The hotel is operated by franchisee Pyramid Global Hospitality, which controls employment policies and practices.

Requirements

Associate or bachelor’s degree required, preferably with a specialization in Hospitality.
Two years of sales or equivalent experience required.
At least two years of experience related to wedding or social catering sales and conference services in a luxury environment, working with high-profile clients, top-level executives, or executive meeting planners; another related or equivalent field may be considered.
Ability to analyze client needs and negotiate pricing and client requests.
Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced work environment.
Ability to work under pressure and with efficiency, accuracy, and attention to detail.
Experience with Microsoft Office and industry-relevant sales systems.
Ability to use Microsoft Excel to create spreadsheets regularly.
Ability to work cohesively with a team and exercise sound logic and judgment when evaluating situations and selecting appropriate resources.
Self-directed and motivated, with strong customer service and interpersonal skills.
Effective verbal and written communication in English.

Nice To Haves

CI/TY experience.
CMP certification.
Ability to communicate in a second language.

Responsibilities

Book corporate, wedding, and social events at prevailing menu pricing and coordinate with clients to fulfill requirements and expectations.
Develop and maintain an office organization that supports sales and aligns with the hotel’s sales and marketing efforts.
Support departmental profitability through appropriate menu pricing, upselling events and amenities, accurate billing, efficient delivery, and compliance with credit policies and procedures.
Monitor blocked space and group contractual obligations, ensure room blocks are appropriate, and release unused blocked space on cutoff dates.
Coordinate on-site and off-site event functions; complete Banquet Event Orders (BEOs) and event resumes accurately and on time; obtain customer deposits and BEO signatures to close sales.
Present BEOs and communicate group details and changes to hotel departments at BEO meetings.
Service personally booked and assigned groups while they are in-house, as required by contract commitments.
Conduct pre-conference and post-conference meetings with clients and hotel staff.
Ensure proper care and maintenance of physical event spaces and hotel assets.
Contribute suggestions and actions that support the overall success of The Belgrove Resort.
Attend social events in a professional capacity to represent The Belgrove Resort as needed.
Work with the Banquet Manager to maintain service levels, monitor banquet team scheduling, and control payroll expenses without reducing guest satisfaction or service.
Work with the Executive Chef to prepare competitive, distinctive menus for corporate and social functions while maintaining appropriate food costs.
Work with the Beverage Manager to develop banquet bar packages and wine lists that maintain appropriate beverage costs.
Budget and forecast food and beverage, room rental, and audio-visual revenues for the current month, three-month period, current year-end, and following year.
Meet revenue expectations by booking corporate groups with zero to nine sleeping rooms per night that use function space.
Process reservation requests, changes, and cancellations received by phone or email.
Oversee the accuracy of room blocks and reservations; enter group rooming lists into reservation systems, revise room blocks as needed, maintain organized group files, and establish billing accounts according to Accounting policies.