Conference Services Manager

Kimpton Hotels & Restaurants • Sacramento, CA

1d

About The Position

The Conference Services Manager (CSM) serves as the liaison between hotel operations departments and clients, balancing contracted obligations, service, and profitability. Through effective management, communication, and coordination of conference requirements, the CSM helps capture appropriate hotel revenue from food and beverage, room rental, and auxiliary services such as audiovisual provisions, storage, and labor fees.

The role coordinates meetings, conferences, exhibits, and special events; supports clients throughout planning and delivery; maintains conference documentation and room blocks; and contributes to internal sales and operations processes. The position calls for hospitality experience, detailed organization, strong communication, creativity, flexibility, and the ability to work a variety of shifts, including evenings, weekends, and overnight.

Requirements

• At least 1 year of related experience in the hospitality industry.
• Solid knowledge of food and beverage and meeting room setups.
• Thorough knowledge of the property, its spaces, food and beverage offerings, and capacities.
• High level of creativity, enthusiasm, and flexibility.
• Strong organizational skills, attention to detail, and follow-up skills.
• Ability to work a variety of shifts, including evenings, weekends, and overnight.
• Superior writing skills.
• Knowledge of Microsoft Office.

Nice To Haves

• Delphi experience is preferred but not required.

Responsibilities

• Coordinate meetings, conferences, exhibit shows, and other special events with accurate, detailed communication outlines for clients and hotel departments.
• Ensure contracted groups meet or exceed minimum food and beverage, guest room, and meeting room rental revenues, and monitor potential attrition.
• Coordinate conference menus to maximize hotel revenue while serving client needs.
• Obtain conference rooming lists, monitor cut-off dates, and ensure lists are submitted by the due date specified in the sales contract.
• Assist conference clients with off-premise details.
• Conduct tours for potential and booked clients and provide personable experiences.
• Prepare accurate Conference Profiles documenting conference details, including menus, meeting setups, client profiles, reservation pickup statistics, and other information required by departmental policies and procedures.
• Prepare a comprehensive Post Conference Report for each conference.
• Complete and distribute banquet event orders, reports, and correspondence as required.
• Maintain accurate and current space blocks in the group function room log, observe proper turnovers, and release unused space when appropriate.
• Participate in weekly BEO, sales, and operations meetings.
• Maintain a local catering sales goal.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed