Conference Services Manager

Kimpton Hotels & Restaurants•New Orleans, LA

10d

About The Position

The Conference Services Manager (CSM) serves as the liaison between hotel operations departments and clients. The role balances executed contracts, service, and profitability by efficiently managing, communicating, and coordinating conference requirements. The goal is to capture the hotel's share of revenue from food and beverage, guest rooms, room rentals, and auxiliary services such as audiovisual provisions, storage, and labor fees. The CSM coordinates conferences and other events, works with clients and hotel departments on event details, monitors contracted revenue and potential attrition, and prepares the documentation and reports required for each conference. The role also participates in internal meetings and maintains a local catering sales goal.

Requirements

At least 1 year of related experience in the hospitality industry.
Solid knowledge of food and beverage and meeting room setups.
Thorough knowledge of the property, spaces, food and beverage offerings, and capacities.
High level of creativity, enthusiasm, and flexibility.
Strong organization, attention to detail, and follow-up skills.
Superior writing skills.
Knowledge of Microsoft Office.
Ability to be yourself, lead yourself, and make it count.

Nice To Haves

Delphi experience is preferred but not required.

Responsibilities

Coordinate meetings, conferences, exhibit shows, and other special events, providing accurate and detailed communication outlines for clients and hotel departments.
Ensure contracted groups meet or exceed minimum food and beverage, guest room, and meeting room rental revenues, and monitor potential attrition.
Coordinate conference menu arrangements to maximize hotel revenue while serving the client.
Obtain conference rooming lists, monitor cut-off dates, and ensure rooming lists are received by the due date specified in the sales contract.
Assist conference clients with off-premise hotel details.
Conduct tours for potential and booked clients.
Prepare an accurate Conference Profile documenting conference details, including menus, meeting setups, client profiles, reservation pickup statistics, and other information required by departmental policies and procedures.
Prepare a comprehensive Post Conference Report for each conference.
Complete and distribute banquet event orders, reports, and correspondence as required.
Maintain accurate and current space blocks in the group function room log, observe proper turnovers, and release unused space when appropriate.
Participate in weekly BEO, sales, and operations meetings.
Maintain a local catering sales goal.