Conference Services Manager

Bass Pro Shops • Ridgedale, MO

8d

About The Position

The Conference Services Manager serves as both the commercial account owner and event-services lead for assigned group business, managing the client relationship from qualified opportunity through contracting, detailed planning, and program completion. The role combines consultative sales, account management, and conference services to provide clients with one consistent point of ownership throughout the group lifecycle.

The manager sells and promotes the resort’s offerings, develops client relationships, presents resort solutions, converts qualified opportunities into definite business, and maximizes account value. The position also coordinates, plans, and executes group programs while collaborating with resort departments to deliver seamless event experiences and meet sales and revenue goals.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to sell and position resort experiences and amenities to drive revenue and guest satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills and ability to work across departments.
• Proficiency with event management software.
• Commitment to exceptional guest service.
• Ability to analyze problems, perform needs assessments, and exercise independent judgment within company policies and accepted practices.

Nice To Haves

• Two or more years of related experience in sales work, management operations, or a related professional area.

Responsibilities

• Sell and promote resort offerings, including venues, dining, golf, spa, marina, food and beverage, and activities.
• Develop client relationships, present resort solutions, convert qualified opportunities into definite business, and maximize account value.
• Assist the Intake Department with discovery conversations to understand prospective clients’ budgets, meeting requirements, food and beverage needs, activities, and overall resort spend.
• Serve as the designated Sales Manager on assigned contracts, working with the Intake Department and Rooms Coordinators.
• Meet and exceed individual and departmental sales goals, including revenue targets, upsell objectives, and cross-sell initiatives.
• Coordinate, plan, and execute assigned group programs, including Banquet Event Orders (BEOs), resumes, and pre-conference meetings.
• Act as the primary point of contact for planners and clients, ensuring event details are accurate, timely, and meet expectations.
• Partner with Sales, Banquets, Culinary, Group Rooms, Spa, Golf, Activities, and other departments to deliver seamless events.
• Uphold resort standards, policies, and procedures to ensure consistency and protect revenue performance.
• Communicate group requirements, pricing, and arrangements within approved guidelines to support guest satisfaction and resort yield.
• Maintain accurate confirmations, updates, and operational communications.
• Stay proficient with CRM software and communication tools, including Excel, Outlook, and Microsoft Office Suite.
• Keep current on resort offerings, industry trends, and departmental updates.
• Participate in relevant meetings, including BEO reviews, pre-conference meetings, and staff huddles.
• Perform other tasks as needed or assigned to support team and resort success.

Benefits

• Retail merchandise, restaurant, resort, and conservation attraction discounts.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED