Group Services Manager (Conference Services)

Four Seasons Hotels and Resorts•New Orleans, LA

About The Position

The Group Services Manager (Conference Services) role at Four Seasons Hotel New Orleans secures and services event-sales business from social and corporate markets through promotion, solicitation, and prospecting. The role is responsible for confirming profitable catering business, achieving quarterly sales goals, and maximizing revenue and profit potential while maintaining Four Seasons standards. The manager works with clients and hotel teams throughout the event lifecycle, from responding to inquiries and conducting property tours to finalizing bookings, coordinating event requirements, supervising banquet execution, and reviewing billing. The position requires effective communication with clients and departments, attention to detail, and the ability to manage multiple tasks in a fast-paced, client-driven environment. The schedule is full-time and requires availability for mornings, nights, and weekends.

Requirements

Excellent reading, writing, and oral proficiency in English.
Strong selling and interpersonal skills.
High level of creativity.
High level of attention to detail.
Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
Proficiency in Delphi.fdc, Social Tables, MS Word, and Excel, and ability to use Outlook email and the Internet.
Three to five years of previous catering sales experience.
At least three years of wedding sales and servicing experience.
Availability to work mornings, nights, and weekends.

Nice To Haves

College education preferred.

Responsibilities

Actively solicit new business and respond to inquiries to confirm profitable catering business and achieve quarterly sales goals.
Maintain an active trace and follow-up system for inquiries and personal sales calls.
Conduct property tours and entertain planners of meetings, social events, and weddings.
Plan, attend, or participate in meetings with hotel staff and clients, including operations and sales briefings, resume and banquet event order meetings, pre-convention meetings, board of operations meetings, menu tastings, and planning visits.
Coordinate sales efforts between the sales department and event sales to maximize function-space utilization and revenue.
Finalize confirmed bookings, maximize revenue through upselling, and communicate event requirements to hotel departments through resumes, banquet event orders, daily reports, and personal contact.
Ensure banquet checks are accurate, review bills after programs or events, and prepare a monthly booking report.
Keep the Director of Event and Group Sales promptly informed of problems or unusual matters so corrective action can be taken.
Supervise banquet event execution, review function space with the banquet manager and, when required, the head house attendant, and ensure client satisfaction at the start of events.
Respond to resort emergencies or safety situations according to the crisis management plan.
Comply with Four Seasons sales and marketing standards and work professionally and harmoniously with coworkers and planning committees.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.