Resident Services Manager

Wake Robin•Shelburne, VT

3d•$61,000 - $75,000•Onsite

About The Position

Wake Robin is seeking a compassionate, relationship-focused Resident Services Manager (RSM) to support the wellbeing, independence, and engagement of residents in its Independent Living community. The RSM serves as a trusted resource for residents and families, connecting them with programs, services, and community resources that enhance quality of life and support them through life’s transitions. The role also provides leadership and oversight for transportation and salon services. The RSM helps set priorities for Independent Living resident services, contributes to annual program and resident services budgeting, supervises transportation and salon services, and builds collaboration across departments. The role develops relationships with external service providers, helps residents and families access and evaluate services, and supports resident engagement, advocacy, and wellbeing. The position also supports residents transitioning temporarily or permanently from Independent Living to Linden Health Center. This includes coordination with residents, families, and interdisciplinary teams; move planning and logistics; and support with clearing out a former Independent Living home after a move. The RSM monitors residents’ psychosocial wellbeing and ability to manage activities of daily living, and communicates relevant concerns to transition team members. Wake Robin describes its Life Plan Community as grounded in mutual respect and recognition of the dignity and worth of residents and staff. The role is based in a dynamic community setting. The schedule is primarily Monday through Friday, 8:30 a.m. to 5 p.m., with flexibility to work occasional off-hours as needed.

Requirements

Bachelor’s degree in social work or a related field.
At least 2 years of professional experience working with older adults in healthcare, residential, or senior living settings.
Working knowledge of aging-related issues, including loss, grief, cognitive or physical decline, engagement, and isolation.
Working knowledge of community-based and state-sponsored resources for older adults.
Working knowledge of psychosocial interventions addressing challenges such as substance abuse and domestic violence.
Demonstrated commitment to a collaborative, team-centered work philosophy.
Strong relationship-building skills with residents, families, internal teams, and external partners.
Excellent organizational, delegation, and project management skills.
Outstanding communication skills, including the ability to convey complex or sensitive information effectively.
Demonstrated critical thinking, negotiation, and decision-making skills.

Nice To Haves

Leadership experience.

Responsibilities

Help the Director of Health and Resident Services set priorities for services provided to Independent Living residents.
Partner with the Director and Program/Events Coordinator to establish the annual Program & Resident Services budget.
Supervise and oversee transportation and salon services, including scheduling, billing, and budgeting.
Build collaborative relationships within and between departments to support seamless services for Independent Living residents and residents transitioning to Linden Health Center.
Research opportunities to grow and adapt programs to the needs and desires of current and future residents.
Share information with facility staff and management and ensure timely, clear communication.
Cultivate relationships with external vendors and providers of services for older adults and community activities of interest to residents.
Ensure external service providers hired by residents are screened and meet organizational requirements for independent contractors.
Work with residents and families to track the frequency and effectiveness of external service providers.
Periodically monitor the wellbeing of residents using external providers and inform internal teams, as appropriate, about services relevant to residents’ ability to manage activities of daily living.
Explain community processes and ways to participate, particularly to new residents and families.
Advise residents and families about the culture of Independent Living at Wake Robin and support residents in navigating family and friend connections.
Facilitate ongoing resident group discussions about aging-related issues, including grief and loss, as appropriate.
Establish community partnerships to provide requested education and wellness programming.
Support Independent Living residents in addressing concerns and advise resident committees that affect campus life.
Manage annual renewals and administrative compliance for pets, firearms, medical insurance, and advance care planning documents.
Support temporary admissions of Independent Living residents to Linden Health Center, including admission, check-ins, participation in care plan meetings as part of the interdisciplinary team, and discharge coordination.
Observe residents’ ability to manage activities of daily living and communicate with the transition team when designated thresholds are reached.
Meet with residents interested in moving to Linden Health Center and coordinate with the Clinic Nurse and/or transition team when a move may be forthcoming.
Coordinate relocation planning with residents, families, HS, ES, and Marketing, including tours, confirming resident choices and move dates, move logistics, and assistance on move day.
Support residents and families in clearing out former Independent Living homes after a move, overseeing a resident committee assisting with furniture removal and sorting belongings over a 30-day period.
Remain attentive to Independent Living residents’ psychosocial wellbeing and participate in discussions with transition team members about wellbeing and level-of-care observations.
Serve as a contact for Independent Living residents with concerns about neighbors’ wellbeing.
Communicate with resident family members and others who have concerns about a resident’s wellbeing or ability to live independently.

Benefits

Medical, dental, and vision coverage.
Company-paid short-term disability, long-term disability, and life insurance.
Flexible spending plan.
403(b) retirement plan with a company match of 50% up to a calendar-year maximum of $6,000.
Competitive paid time off.
Continuing education support.
Financial assistance with car maintenance and repairs.
Personal loan assistance for emergency and unplanned needs.
Up to $200 annual fitness reimbursement.
Up to $100 annual reimbursement for vision expenses.
Incentives for commuting with coworkers.
Free on-site consulting on housing, finances, transportation, daycare, and legal services.
Use of community facilities, including hiking trails, library, aquatic center, and fitness center.
On-site meals for purchase, made from scratch with local ingredients.
Refer-a-Friend bonus of up to $1,500 per employee referral.
Flexible scheduling for employees wishing to return to school.
Loan forgiveness programs.