Resident Services Manager

Agility Recruiting • San Francisco, CA

9d

About The Position

The Resident Services Manager is a temporary leadership role at a mission-driven organization supporting individuals transitioning from homelessness into permanent housing. The manager oversees resident services teams across three supportive housing locations, guides programs, and supports residents in building stable, independent lives. The position includes collaboration with housing operations teams and community partners and is based in San Francisco.

Requirements

• Bachelor's degree in Social Work, Psychology, Behavioral Science, or a related field, or 6 years of relevant experience.
• At least 4 years of experience working with individuals experiencing homelessness or in supportive housing settings.
• Minimum 2 years of supervisory experience.
• Strong understanding of Housing First, Harm Reduction, and trauma-informed care.
• Experience managing programs, developing services, and supporting individuals with behavioral health challenges.
• Excellent leadership, communication, organizational, and problem-solving skills.

Nice To Haves

• Master's degree in Social Work or a related field.
• LCSW, MFT, or LPCC credentials.
• Bilingual skills.

Responsibilities

• Lead, mentor, and support multidisciplinary resident services teams across three housing sites.
• Oversee case management, resident programming, and housing stability initiatives.
• Provide guidance on crisis intervention, behavioral health challenges, and complex resident needs.
• Develop and implement programs rooted in Housing First, Harm Reduction, and trauma-informed care.
• Collaborate with housing operations teams and community partners to connect residents with essential resources.
• Manage program budgets, reporting, quality assurance, and contract compliance.
• Foster a collaborative, inclusive, and supportive environment for staff and residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager