Resident Services Manager

Cardinal Group Career•Orlando, FL

6d•Onsite

About The Position

The Resident Services Manager is primarily responsible for providing excellent customer service, with a focus on customer satisfaction, retention, and a positive overall resident experience. The role serves as a liaison for the Community Manager with residents, guarantors, and property vendors, and helps ensure the community is clean, safe, and well maintained. The position is full-time and non-exempt, with an hourly rate of $23–$25, plus benefits and bonus eligibility. The manager supports leasing, resident relations, renewal campaigns, resident events, records, and property reporting. Work takes place both inside and outside apartment buildings, throughout the property and its amenities, with frequent exposure to outdoor conditions. The employee must be able to access all interior and exterior areas of the property and work in varied weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Available to work evenings and weekends.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Enjoy and take pride in providing excellent service.
High energy and strong interpersonal skills in person and on the phone.
Excellent verbal, written, and computer skills.
Ability to embody Cardinal Culture and Cardinal Core Values every day.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, and squat.
Ability to access all exterior and interior parts of the property and amenities and work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver weights of up to 20 pounds.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

1–2 years of customer service or related experience in an environment involving extensive resident and community relations.
Strong database management skills.
Career experience as a Resident Manager, Property Manager, Residence Manager, Resident Coordinator, Coordinator, Resident Director, or Resident Hall Director.

Responsibilities

Maintain a positive, professional, and client-oriented attitude with team members, residents, clients, and the public.
Answer incoming phone calls professionally and direct or handle them appropriately.
Serve as liaison for the Community Manager with residents, guarantors, and property vendors.
Help ensure tenants have a clean, safe, and well-maintained community.
Work with residents to support positive tenant and community relations.
Follow leasing expectations and procedures to greet and qualify prospective clients, determine their needs and preferences, present the property and apartment homes, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and participate in application verification; notify prospective clients of results.
Oversee renewal campaigns, ensure renewal contacts are completed, and keep renewal progress reports accurate and up to date.
Assist the Leasing and Marketing Team Lead in planning and executing resident events.
Maintain accurate client records in accordance with Company policy.
Update daily, weekly, monthly, and annual reports, including notices to vacate, vacancy reports, and activity reports.
Maintain and perform upkeep of the tour route to ensure curb appeal.
Assist residents with day-to-day tasks as part of the community concierge program and help develop a sense of community.
Participate in Cardinal U training as required.
Follow other instructions and perform other related duties as assigned by the supervisor.