Manager Rehabilitation Services
About The Position
The Manager Rehabilitation Services oversees rehabilitation department operations across multiple sites and types of clinical care, including AMCSC Acute Care, AMCSC Hospital at Home Rehab, and the Sheboygan Southside Outpatient Rehab team. The role manages referrals, clinic profitability, productivity, growth targets, quality outcomes, patient satisfaction, and compliance. It oversees day-to-day activities of clinical and support staff, develops staff competencies, and collaborates with regional leadership and other stakeholders to meet rehabilitation needs and support the Rehab Network’s strategic vision. The manager may also provide direct clinical or frontline support as needed. The position includes human resources responsibilities, budget development and expenditure control, and responsibility for ensuring billing, documentation, reimbursement, and ethical and regulatory practices. It typically follows a Monday–Friday schedule and is based in an exposed-to-weather travel environment as well as a normal office environment.
Requirements
- Bachelor’s degree in Physical Therapy, Occupational Therapy, Speech Pathology, Business, or Health Care Administration.
- Typically five years of experience providing clinical therapy services in a rehabilitation setting.
- One year of supervisory experience managing staff, budgets, and multiple rehabilitation functions at the supervisory or manager level.
- Current state license as a Physical Therapist, Occupational Therapist, or Speech-Language Pathologist, as applicable to the role.
- Demonstrated leadership skills, including project management, decision making, delegation, prioritization, team building, time management, customer service, and conflict resolution.
- Intermediate computer skills, including Microsoft Office or similar products.
- Excellent communication, interpersonal, and organizational skills.
- Ability to travel for work.
Responsibilities
- Manage rehabilitation department operations across multiple sites and clinical care types, including referral management and clinic profitability.
- Apply system standards and manage quality, program outcomes, process improvement, performance, and patient satisfaction benchmarks.
- Collaborate with regional leadership to meet rehabilitation needs in the area.
- Manage day-to-day activities of support and clinical staff and/or assigned clinical leads to ensure patients receive needed services.
- Ensure staff competencies and coordinate staff training and core competencies with local and regional teams.
- Manage site productivity, growth targets, and quality outcomes; develop growth tactics and reports with regional leadership.
- Ensure compliance with documentation, billing and fee structures, and pre-admitting practices to maximize reimbursement and minimize denials; ensure staff understand billing requirements.
- Implement site goals and key result area objectives that support the Rehab Network’s strategic vision.
- Partner with stakeholders and leadership on site-specific, cultural, operational, and clinical needs, including appropriate levels of care for therapy patients.
- Collaborate with PAN leadership to establish and achieve key result area initiatives.
- Ensure sites meet local, state, and federal requirements and DNV or other applicable accreditation standards.
- Provide clinical patient care or frontline work when needed to support daily operations.
- Monitor physician referral trends, adjust strategies, and address outliers consistently.
- Interview and select employees; manage promotions, staff development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and employee morale.
- Develop and recommend operating and capital budgets and control expenditures within approved objectives.
- Follow the organization’s Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.
Benefits
- Paid time off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay, based on the teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
