Services Engagement Expert (multiple positions available)

SAP Careers • Addison, TX

3d • $141,835 - $206,640 • Hybrid

About The Position

SAP America, Inc. is hiring multiple Services Engagement Experts at its Addison, Texas location. The role leads and manages the orchestration of service engagements to foster successful adoption of SAP solutions and strengthen customer relationships throughout the solution lifecycle. The position guides long-term strategic engagements, aligns services with business objectives and innovation, and provides holistic support and coordination across the SAP solutions used by each customer. It represents SAP to customers and builds trusted stakeholder relationships, including at the C-level. The role implements governance models and engagement strategies focused on customer satisfaction and innovation, manages service delivery to support SAP solution adoption, proactively prevents or resolves critical situations, identifies risks, manages escalations, and documents engagement progress and value realization.

The position requires a bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field and seven years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of those fields and five years of experience. Required experience includes specified SAP architecture, solution, project leadership, management, and customer alignment experience, as well as experience with SAP HANA, S/4 HANA, or BTP and executive presentations of SAP services value and product adoption. SAP Certification for Premium Engagement is required. The position involves up to 80% domestic and international travel to customer sites and SAP offices. The role follows a hybrid work model. Annual base salary is $141,835–$206,640, with a targeted combined compensation range of $151,900–$258,300; actual compensation and incentive payout depend on the factors described in the posting.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field, plus seven years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of those fields plus five years of experience.
• Five years of experience with SAP business and technical solution architectures.
• Five years of experience with SAP Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, or Partner Technologies.
• Five years of experience leading design, implementation, and change management projects.
• Five years of experience with SAP project management, value management, and quality management practices.
• Five years of experience facilitating, negotiating, and de-escalating in core SAP technical areas and platforms.
• Five years of experience understanding business requirements to secure customer alignment and work delivery support teams.
• Four years of experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP).
• Four years of experience presenting the value of SAP services and product adoption to executives.
• SAP Certification for Premium Engagement.
• Ability to travel up to 80% domestically and internationally to customer sites and SAP offices.

Responsibilities

• Lead and manage the orchestration of service engagements to foster SAP solution adoption and strengthen customer relationships throughout the solution lifecycle.
• Guide long-term strategic engagements and ensure alignment with business objectives and innovation.
• Proactively prevent or resolve critical situations.
• Provide holistic support and coordination across SAP solutions used by the customer.
• Represent SAP to customers and understand their strategic goals and direction.
• Implement governance models and develop engagement strategies focused on customer satisfaction and innovation.
• Manage delivery of services to support SAP solution adoption and prevent critical situations.
• Maintain stakeholder relationships, including C-level interactions, to reinforce trusted partnerships.
• Identify risks, manage escalation paths, and document engagement progress and value realization.

Benefits

• The posting references SAP North America benefits and eligibility requirements.
• SAP describes its benefits as great benefits, without listing specific benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior