Services Engagement Expert (multiple positions available)
About The Position
SAP America, Inc. seeks a Services Engagement Expert to lead and manage the orchestration of service engagements, foster successful adoption of SAP solutions, and strengthen customer relationships throughout the solution life cycle. The position is based in Addison, Texas, under a hybrid work model, and requires up to 80% domestic and international travel to customer sites and SAP offices. The role guides long-term strategic engagements aligned with customer business objectives and innovation. It coordinates support across SAP solutions used by customers, represents SAP to customers, and develops governance models and engagement strategies focused on satisfaction and innovation. The role also manages services delivery, stakeholder relationships including C-level interactions, risks and escalations, and documentation of engagement progress and value realization. Applicants need a relevant bachelor's degree and seven years of progressive post-baccalaureate experience, or a relevant master's degree and five years of experience. The position additionally requires SAP Premium Engagement certification and specified experience with SAP solutions, project leadership, management practices, customer alignment, and executive presentations.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field and seven years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and five years of experience.
- Five years of experience with SAP business and technical solution architectures.
- Five years of experience with SAP Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, or Partner Technologies.
- Five years of experience leading design, implementation, and change management projects.
- Five years of experience with SAP project management, value management, and quality management practices.
- Five years of experience facilitating, negotiating, and de-escalating in core SAP technical areas and platforms.
- Five years of experience understanding business requirements to secure customer alignment and work delivery support teams.
- Four years of experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP).
- Four years of experience presenting the value of SAP services and product adoption to executives.
- SAP Certification for Premium Engagement.
- Ability to travel up to 80% domestically and internationally.
Responsibilities
- Guide long-term strategic engagements and ensure alignment with business objectives and innovation.
- Proactively prevent or resolve critical situations.
- Provide holistic support and coordination across all SAP solutions in use by the customer.
- Represent SAP to customers and understand their strategic goals and direction.
- Implement governance models and develop engagement strategies focused on customer satisfaction and innovation.
- Manage delivery of services to support SAP solution adoption and prevent critical situations.
- Maintain stakeholder relationships, including C-level interactions, to reinforce trusted partnerships.
- Identify risks, manage escalation paths, and document engagement progress and value realization.
- Travel to customer sites and SAP offices to provide customer support and engagement delivery plans.
Benefits
- Employee Referral Program, subject to eligibility criteria
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What This Job Offers
Job Type
Full-time
Career Level
Senior
