Services Coordinator II (Foon Lok East)

MidPen Housing•Oakland, CA

20d•Onsite

About The Position

The Services Coordinator II delivers and engages partners to provide educational, health and wellness, and asset-building programming for residents of MidPen properties. Programs may include after-school and summer programming, academic support and college readiness, ESL, health and education workshops, food security, nutrition and physical activity, economic empowerment, workforce development, rental assistance, and lease education. The role also leads outreach and plans community events and interactions to build trust and engagement. The coordinator implements onsite programming to agreed standards and applicable regulatory expectations, promotes services to residents, supports partnerships, and provides individualized service coordination such as referrals and program enrollment. The position maintains accurate service records, collaborates with property management and colleagues, and provides responsive customer service. Work is based at Foon Lok East and may require travel between properties.

Requirements

A B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or a related field and one year of experience and/or training in community development, social services, or a related field; or an equivalent combination of education and relevant experience.
At least one year of experience working with families, adults, and youth in a diverse population; youth ages 5–12 in a classroom or after-school setting; or older adults/elderly people and/or people with acute health conditions.
Experience supporting program and service implementation and coordination.
Experience collaborating with local service providers.
Strong customer service orientation, relationship-building, and conflict-resolution skills.
Effective judgment, discretion, troubleshooting, and creative problem-solving when supporting residents.
Commitment to working with underserved populations and to continuous learning in social services.
Strong organizational skills, attention to detail, and ability to work independently and collaboratively.
Clear written and verbal communication skills and ability to navigate language barriers using translation tools.
Proficiency with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite.
Availability to work 9:00 AM–6:00 PM, Monday through Friday, with at least one and potentially two or more evenings until 7:00 PM, and occasional weekends.
Ability to travel between properties.

Responsibilities

Deliver onsite programs and ensure programs at assigned locations meet agreed internal standards, objectives, and applicable regulatory expectations.
Conduct door-to-door, phone, email, and other outreach and marketing to inform residents about available services.
Engage and promote property-level partners in support of Services’ partnership goals and selection criteria, and communicate potential improvements to a supervisor.
Provide individualized resident support and service coordination, including referrals and enrollment assistance for specialized programs.
Provide exemplary and responsive customer service to residents.
Maintain accurate property-level records and files, including entering data and tracking service activities daily, weekly, and monthly.
Model leadership and a can-do attitude with team members.
Build collaborative relationships with Property Management and other colleagues.
Plan community events and interactions to build trust and engagement.
Perform other duties as assigned.