Residential Services Coordinator II

Colorado Coalition for the Homeless•Denver, CO

3d•$25 - $30

About The Position

The Resident Services Coordinator II provides services to Off-Broadway Lofts and Stout Street Lofts in partnership with Services Program Managers, Property Management, and Voucher Assistance providers. The role serves as an information and organizational hub for managing key performance indicators that support housing retention, grant performance, and sustainable operations. The Coordinator facilitates client-focused housing retention, blended management, and individual client meetings guided by consistency, fairness and equity, swiftness, transparency, and empowerment and inclusion. The role also provides residents and the broader community with accurate educational resources about program benefits and limitations, and conducts community engagement activities focused on the five social determinants of health. The Coordinator works collaboratively with residents, staff, property management, health and social service providers, voucher providers, and community partners to support residents’ needs, access to services, and a positive living environment.

Requirements

Bachelor’s degree in Social Work or a related field.
Experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders.
Colorado driver’s license maintained in good standing within 30 days of hire, except for SSHC.
Demonstrated competency working with people from diverse backgrounds and ability levels.
Ability to communicate and cooperate effectively with property management, Supportive Services staff, housing voucher providers, and representatives from other agencies.
Sound critical-thinking and decision-making skills.
Excellent customer service, interpersonal, and assertive communication skills, demonstrating a high degree of emotional intelligence.
Knowledge of homelessness issues and sensitivity to, and desire to work with, underserved populations.
Knowledge of mental health disorders, substance use, and crisis intervention.
Proficiency organizing and tracking data in Excel and database management skills.
Skills in meeting facilitation and mediation.

Nice To Haves

Experience in mental health, substance use, permanent supportive housing, crisis intervention, and Trauma Informed Care.

Responsibilities

Provide excellent internal and external customer service that cultivates trust, respect, and teamwork.
Collect, organize, and distribute key performance indicator data across the program and agency.
Foster collaborative partnerships among program clients or residents and staff to help create a safe, sustainable community.
Maintain knowledge of grant expectations, deliverables, and reporting requirements, and assist with efforts to engage participants in services identified in their care plans.
Document services delivered and resident contacts in accordance with grant requirements, documentation systems, policies, and procedures.
Orient new residents to the property, program, and surrounding community amenities, including coordinating with pre-housing educational resources, voucher providers, and lease-ups.
Manage the client needs, incentives, and activities budget in partnership with the program manager.
Operate the Good Neighbor Incentive Program at the property and maintain its incentives inventory.
Increase participants’ access to and engagement with primary medical care, mental health services, and substance abuse treatment through an interdisciplinary team approach.
Facilitate resident access to Stout Street Health Center through collaboration, coordination of on-site visits, and educational resources about accessing care.
Maintain communication and cooperation with support services and property management staff, and participate in an interdisciplinary team focused on a positive living environment.
Develop working knowledge of supportive services, housing programs, and funders affiliated with the property, while maintaining communication with stakeholders.
Maintain knowledge of housing vouchers through collaboration with the Housing Assistance Department and program leadership to support optimal use of voucher resources.
Maintain access to HMIS once trained and keep program information current on internal program rosters.
Collaborate with property management, program services departments, community partners, and social service providers to address short- and long-term participant and resident needs.
Facilitate the Housing Retention Program, including weekly subcommittee meetings, client interventions, and follow-up tracking.
Assess and de-escalate on-site crisis situations, contact appropriate authorities in emergencies, and communicate and document incidents and outcomes as appropriate.
Develop and implement on-site educational opportunities, social services, and community-building events based on residents’ needs and interests, including outings, community meetings, Resident Councils, educational groups, financial education, and life-skills activities.
Attend and fully participate in meetings identified by management or the team.
Perform other duties as assigned.