RESIDENTIAL RESIDENTIAL II

EDGEWATER HEALTH•Gary, SD

7d•Onsite

About The Position

The Residential Technician II provides direct residential support, supervision, and assistance to people receiving behavioral health, mental health, substance use disorder, crisis stabilization, and other residential services. Under the general supervision of the Residential Director, Residential Manager, or designated Residential Team Lead, the technician helps maintain a safe, structured, clean, therapeutic, and recovery-oriented home environment. The role supports residents in developing independent living skills, maintaining personal safety, working toward individualized treatment goals, and transitioning toward greater independence. The technician serves as a positive role model, teacher, mentor, and partner in residents’ daily activities; observes and reports changes in residents’ behavior and condition; supports treatment plan implementation; documents services and significant events; and communicates relevant information to the interdisciplinary team. The position requires compliance with Edgewater Health policies and procedures, Indiana laws and regulations, confidentiality requirements, safety protocols, and applicable contractual, licensing, funding, and accreditation standards, including relevant DMHA, CARF, HRSA, and HUD requirements. The role may include medication support within the employee’s legal authorization, training, and assigned duties; transportation of residents when assigned; household and facility operations; participation in meetings and training; and response to crises and emergencies according to established procedures. The position has no direct supervisory responsibilities, though the employee may assist with new-hire orientation and shift handoffs. The position is based at Transitions Group Home in Gary, Indiana. The residential program may operate 24 hours a day, seven days a week, and the employee must be able to work assigned shifts, including nights, weekends, holidays, and rotating schedules as required. The work may involve interaction with residents experiencing psychiatric symptoms, emotional distress, substance-related concerns, or behavioral challenges, as well as potential exposure to communicable illnesses, cleaning products, unpredictable behavior, and emergencies. Physical duties may include standing, walking, sitting, bending, reaching, climbing stairs, housekeeping, meal preparation, and occasional lifting or moving of items up to 25 pounds. Reasonable accommodation will be considered as applicable.

Requirements

High school diploma or equivalent.
Ability to demonstrate knowledge of mental health, substance use disorders, behavioral health recovery, residential support, activities of daily living, and person-centered support.
Knowledge of crisis recognition, de-escalation, emergency response, incident reporting, resident rights, professional boundaries, confidentiality, and mandated reporting responsibilities.
Knowledge of medication safety and legal limits on medication assistance and administration; maintain medication-related credentials required for assigned duties. QMA certification or other applicable authorization is required when mandated by the position or program.
Knowledge of basic sanitation, infection prevention, food safety, household operations, emergency preparedness, individualized treatment planning, and interdisciplinary care coordination.
Ability to communicate clearly and professionally verbally and in writing; demonstrate active listening, empathy, conflict resolution, and interpersonal skills.
Ability to observe objectively and document accurately; manage time, organize work, and prioritize tasks.
Ability to use basic computer tools, email, electronic records, and designated documentation systems, or complete required training.
Ability to remain composed and use sound judgment in stressful or emergency situations; follow instructions, service plans, and established protocols.
Ability to work effectively with residents from diverse backgrounds and varied support needs, maintain professional boundaries, and protect confidential information.
Ability to recognize when a situation exceeds one’s training or authority and promptly seek assistance.
Ability to work independently while communicating with supervisors and team members.
Ability to work assigned shifts, including nights, weekends, holidays, and rotating schedules as required.
Ability to perform essential physical functions, with or without reasonable accommodation, and complete required onboarding, training, competency assessments, and ongoing education.
Valid driver’s license and required automobile insurance if transportation is an essential assigned duty.
Successful completion of criminal history, exclusion, reference, and other required pre-employment screenings.
Prior experience in residential services, behavioral health, mental health, substance use treatment, direct support, or a related human-services setting is desirable; experience may be required by program-specific contractual or regulatory standards.
Ability to follow applicable Edgewater Health policies, Indiana requirements, and relevant program and accreditation standards.

Nice To Haves

At least two years of experience in a behavioral health residential facility, group home, crisis residential program, substance use treatment setting, or comparable human-services environment.
Current QMA certification or another applicable medication credential.
CPR/AED and First Aid certification.
Training or experience in crisis prevention, de-escalation, suicide prevention, trauma-informed care, or behavioral health recovery.
Familiarity with mental health disorders, substance use disorders, co-occurring conditions, and recovery-oriented services.
Knowledge of community resources, housing support, social services, and independent-living programs.
Experience with electronic health records and shift-based clinical documentation.
Experience supporting residents with treatment adherence, daily living skills, community integration, and transition planning.
Ability to serve as a role model or mentor for newly hired employees.

Responsibilities

Provide continuous supervision and direct support consistent with program requirements, resident needs, individualized service plans, facility procedures, and staffing requirements.
Maintain a safe, structured, respectful, therapeutic residential environment that promotes dignity, autonomy, recovery, and community integration.
Assist residents with activities of daily living and independent living skills, including hygiene, housekeeping, laundry, meal preparation, budgeting, and organization.
Encourage participation in household responsibilities, recreation, education, vocational development, and community activities.
Monitor resident whereabouts and activities according to program requirements, authorized leave procedures, safety plans, and supervision expectations.
Observe and promptly report changes in residents’ mood, behavior, mental status, physical condition, functioning, and interactions.
Recognize and report distress, psychiatric decompensation, substance use, intoxication or withdrawal, self-harm risk, suicidal or homicidal ideation, aggression, abuse, neglect, exploitation, and other safety concerns.
Follow emergency, suicide prevention, crisis response, elopement, missing-resident, overdose, fire, severe weather, and other incident-response procedures; contact emergency services or law enforcement when warranted.
Provide first aid within training and certification; use approved de-escalation and crisis-prevention techniques; use restrictive interventions only when legally permitted, authorized, and performed by appropriately trained personnel.
Document incidents, unusual occurrences, refusals, behavioral changes, interventions, notifications, outcomes, and resident services accurately and within required deadlines.
Assist residents in working toward individualized treatment, recovery, service, and independent-living objectives; implement assigned interventions consistent with authorized instructions.
Coordinate and communicate with clinicians, care coordinators, nurses, prescribers, case managers, and other authorized interdisciplinary team members; provide factual observations and participate in meetings and shift handoffs.
Support referrals, appointments, transportation, community resources, and follow-up activities as assigned; refer clinical questions and decisions outside the position’s authority to qualified personnel.
Provide medication assistance or administration only as permitted by law and policy, when appropriately trained, authorized, and assigned; follow medication storage, security, documentation, disposal, monitoring, and error-reporting procedures.
Observe and report medication effects, refusals, missed doses, discrepancies, suspected misuse, and other medication concerns; do not independently prescribe or change medication regimens.
Complete accurate and timely shift documentation, progress notes, electronic health records, incident reports, communication logs, medication records, census records, checklists, and other required records.
Protect confidential resident information and report suspected privacy breaches, lost records, unauthorized access, and documentation-system problems.
Maintain clean, sanitary, orderly, and safe residential areas; participate in housekeeping, laundry, cleaning, sanitation, and upkeep of common and assigned resident spaces.
Assist with menu planning, grocery lists, food preparation, meal service, and supply inventory; follow food-safety, sanitation, infection-prevention, and special-diet instructions.
Conduct assigned safety checks and environmental inspections; report supply shortages, equipment problems, maintenance needs, hazards, and security concerns; maintain required facility logs.
Transport residents to approved appointments and activities when assigned; maintain required driving qualifications, operate vehicles safely, and complete inspections, mileage records, passenger documentation, and incident reports.
Protect resident rights, support choice and self-determination, follow grievance, accommodation, accessibility, and nondiscrimination procedures, and report suspected abuse, neglect, exploitation, retaliation, or unsafe practices.
Comply with organizational policies, applicable laws, regulations, contractual requirements, and licensing and accreditation standards; cooperate with audits, inspections, investigations, and quality improvement activities.
Complete required orientation, training, competency assessments, emergency drills, and professional development; participate in staff meetings, supervision, performance evaluations, and an Individual Professional Development Plan.
Maintain reliable attendance, punctuality, appropriate shift handoffs, professional boundaries, and effective communication; receive feedback and correct identified deficiencies.
Mentor or assist with orientation of new employees when assigned, without making personnel decisions or modifying clinical treatment plans.