Services Coordinator I (Brightwell West)
About The Position
The Services Coordinator I at Brightwell West facilitates educational, wellness, and asset-building programs for MidPen residents. Programs include after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events, builds relationships, and fosters a welcoming environment to help new residents establish lasting connections. The position delivers onsite services, supports community partnerships and property-level planning, responds to resident needs, maintains documentation and records, and provides crisis intervention for low-to-moderate situations. The coordinator works with local agencies and MidPen colleagues to support residents and ensure services are delivered appropriately.
Requirements
- High school diploma or GED and one year of experience and/or training in community development, social services, or a related field.
- At least one year of experience working with families, adults, and youth in a diverse population; working with youth ages 5–12 in a classroom or after-school setting; supporting older adults; or supporting program and service implementation and coordination.
- Customer service orientation and strong relationship-building and community-building skills to help new residents transition into their homes.
- Sound judgment, discretion, and problem-solving skills when working with families and students.
- Interest in working with high-needs and untapped populations.
- Strong attention to detail and organizational skills, and demonstrated ability to work independently.
- Excellent reading, writing, and verbal communication skills, including comfort communicating across language barriers using translation apps and services.
- Ability to effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools.
- Availability to work 9:00 AM–6:00 PM, Monday through Friday, and at least one evening, potentially two or more evenings, until 7:00 PM.
- Ability to travel between properties.
Nice To Haves
- Progress toward a two-year or four-year college degree.
- Experience collaborating with local service providers.
Responsibilities
- Deliver onsite programs and ensure compliance with standards and regulations.
- Conduct door-to-door, phone, and email outreach to promote resident services.
- Prepare and submit required documentation for MidPen and external agencies.
- Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
- Support partnership goals and communicate improvement needs to the supervisor.
- Collaborate with local community agencies and monitor partner service delivery.
- Assist with property-level needs assessments and follow-up actions.
- Participate in property plan development and respond to resident needs.
- Provide exemplary customer service and responsiveness.
- Maintain accurate records and ensure timely reporting in accordance with policies.
- Participate in team meetings, trainings, and property events, and keep the supervisor informed.
- Foster collaboration with Property Management and colleagues.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental, vision, life, and disability insurance
- 403(b) retirement investment
- Employee education reimbursement program
- Paid parental leave
- FSA for childcare, medical, and commuter benefits
- EAP program
- Pet insurance
- Paid time off
- Company holidays
- Wellness days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
