Member Services Coordinator I

Recuro Health • College Station, TX

4d • Hybrid

About The Position

Recuro Health is a virtual-first care delivery company providing services including virtual primary and urgent care, behavioral health, at-home lab and genomics testing, supplemental benefits, integrated prescriptions, care management, and care navigation. Member Services Coordinators are part of the Clinical Operations Team and serve as a frontline contact for patients, members, providers, and employers. They primarily communicate by phone and may also use text, email, and other channels to help schedule and manage virtual consultations and healthcare needs. The position is hybrid in College Station, Texas.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• At least 2 years of telehealth experience.
• Excellent customer service, verbal, and phone skills.
• Fluency in English.
• Flexibility with hours and availability to work weekends.
• Knowledge of basic medical terminology.
• Ability to work weekends and holidays as needed.
• Ability to maintain an internet speed of 30 Mbps or higher.
• Strong written and verbal communication skills and active listening.
• Strong interpersonal skills and ability to collaborate with others.
• Ability to handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers.
• Attention to detail, strong organizational skills, and time-management skills.
• Ability to multitask accurately in a fast-paced environment.
• Ability to share complete and accurate information, maintain confidentiality, and meet commitments.
• Energy and enthusiasm in approaching work, initiative, and a desire to grow and learn.
• Personal responsibility for job performance and ability to complete work in a timely and consistent manner.
• Must be eligible to work in the United States; visa sponsorship is not provided.
• Must be able to pass a pre-employment background test.

Nice To Haves

• Some college.
• Certified Medical Assistant (CMA).
• Proficiency in Microsoft Office Suite, including Excel.

Responsibilities

• Schedule consultations and assist members and providers with Recuro service offerings, including virtual primary care, virtual behavioral health, and virtual urgent care.
• Provide members and patients with detailed information about their benefits and answer general inquiries related to coordinating their care.
• Collect and document member demographics, health history, and chief complaint.
• Monitor virtual consultation status and escalate member or provider issues.
• Support related tasks such as troubleshooting, post-consultation scheduling, pharmacy outreach, and provider outreach.
• Perform tasks in accordance with Recuro Health policies and procedures.
• Complete tasks assigned by the Member Services Supervisor, Member Services Manager, or other Clinical Operations leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED