Member Services Coordinator I

Recuro Health • College Station, TX

3d • Remote

About The Position

Recuro Health is a virtual-first care delivery company offering personalized, holistic, proactive healthcare, including virtual primary and urgent care, behavioral health, at-home lab and genomics testing, supplemental benefits, integrated prescriptions, care management, and care navigation through a unified platform.

Member Services Coordinators are part of the Clinical Operations Team and serve as a frontline point of contact for Recuro patients, members, providers, and employers. They primarily communicate by phone and may also coordinate through text, email, and other channels. The position is fully remote in College Station, Texas. Coordinators schedule and manage virtual consultations and help members coordinate their healthcare needs. They perform duties within the scope of Recuro Health policies and procedures and complete additional tasks assigned by Member Services or Clinical Operations leadership.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• At least 2 years of telehealth experience.
• Excellent customer service, verbal, and telephone skills.
• Fluency in English.
• Flexibility with hours and availability to work weekends.
• Knowledge of basic medical terminology.
• Ability to work weekends and holidays as needed.
• Ability to maintain an internet speed of 30 Mbps or higher.
• Strong written and verbal communication skills and active listening.
• Strong interpersonal skills and ability to collaborate with others.
• Ability to handle inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers.
• Attention to detail regarding processes and procedures, along with strong organizational and time-management skills.
• Ability to multitask accurately in a fast-paced environment.
• Ability to share complete and accurate information, maintain confidentiality, and meet commitments.
• Energy, enthusiasm, initiative, and desire to grow and learn.
• Personal accountability for job performance and ability to complete work in a timely and consistent manner.
• Must be eligible to work in the United States; visa sponsorship is not provided.
• Must be able to pass a pre-employment background test.

Nice To Haves

• Some college.
• Certified Medical Assistant (CMA).
• Proficiency in Microsoft Office Suite, particularly Excel.

Responsibilities

• Schedule consultations and assist members and providers across Recuro service offerings, including virtual primary care, behavioral health, and urgent care.
• Provide members and patients with detailed information about their benefits and respond to general inquiries about coordinating care.
• Collect and document member demographics, health history, and chief complaints.
• Monitor virtual consultation status and escalate member or provider issues.
• Troubleshoot and support related tasks, including post-consultation scheduling and pharmacy and provider outreach.
• Perform tasks in accordance with Recuro Health policies and procedures.
• Complete tasks assigned by the Member Services Supervisor, Member Services Manager, or other Clinical Operations leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED