Member Services Coordinator I

Recuro Health • Minneapolis, MN

2d • Hybrid

About The Position

Member Services Coordinators are part of Recuro’s Clinical Operations Team and serve as the front line supporting Recuro patients, members, and providers with scheduling and managing virtual consultations and healthcare needs. They primarily interact with members and employers by phone, and may also communicate and coordinate through text, email, and other channels. The position is hybrid in Minneapolis, Minnesota.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• At least 2 years of telehealth experience.
• Excellent customer service, verbal, and phone skills.
• Fluency in English.
• Flexibility with hours and availability to work weekends.
• Knowledge of basic medical terminology.
• Ability to work weekends and holidays as needed.
• Ability to maintain an internet speed of 30 MPS or higher.
• Strong written and verbal communication skills and active listening.
• Strong interpersonal skills and ability to collaborate with others.
• Ability to effectively handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers.
• Attention to detail concerning processes and procedures, along with strong organizational and time-management skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment without errors.
• Ability to share complete and accurate information, maintain confidentiality, and meet commitments.
• Energy and enthusiasm in approaching the job, initiative, and a desire to grow and learn.
• Personal responsibility for job performance and timely, consistent completion of work.
• Must be eligible to work in the United States; visa sponsorship is not provided.
• Must be able to pass a pre-employment background test.

Nice To Haves

• Some college.
• Certified Medical Assistant (CMA).
• Proficiency in Microsoft Office Suite and Excel.

Responsibilities

• Schedule consultations and assist members and providers across Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care.
• Provide members and patients with detailed information about their benefits and answer general inquiries related to coordinating their care.
• Collect and document member demographics, health history, and chief complaint.
• Monitor virtual consultations and escalate member or provider issues.
• Support related tasks such as troubleshooting, post-consultation scheduling, pharmacy outreach, and provider outreach.
• Perform all tasks according to Recuro Health policies and procedures.
• Complete tasks assigned by the Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED