Member Services Coordinator I

Recuro Health • Minneapolis, MN

3d • Hybrid

About The Position

Member Services Coordinators are part of Recuro Health’s Clinical Operations Team and serve as a front-line point of contact for Recuro patients, members, and providers. They support the scheduling and management of virtual consultations and healthcare needs, primarily by phone and sometimes through text, email, and other channels. The position is hybrid in Minneapolis, Minnesota.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• At least 2 years of telehealth experience.
• Excellent customer service, verbal, and telephone skills.
• Fluency in English.
• Flexibility with hours and availability to work weekends.
• Knowledge of basic medical terminology.
• Ability to work weekends and holidays as needed.
• Ability to maintain an internet speed of 30 Mbps or higher.
• Strong written and verbal communication skills and active listening.
• Strong interpersonal skills and ability to collaborate with others.
• Ability to handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers.
• Attention to detail regarding processes and procedures, with strong organizational and time-management skills.
• Ability to multitask accurately in a fast-paced environment.
• Ability to share complete and accurate information, maintain confidentiality, and meet commitments.
• Energy and enthusiasm, initiative, and a desire to grow and learn.
• Personal responsibility for job performance and timely, consistent completion of work.
• Must be eligible to work in the United States; visa sponsorship is not provided.
• Must pass a pre-employment background test.

Nice To Haves

• Some college.
• Certified Medical Assistant (CMA).
• Proficiency in Microsoft Office Suite and Excel.

Responsibilities

• Schedule consultations and assist members and providers across Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care.
• Provide members and patients with detailed information about their benefits and respond to general inquiries related to coordinating their care.
• Collect and document member demographics, health history, and chief complaint.
• Monitor virtual consultation status and escalate member or provider issues.
• Support related tasks such as troubleshooting, post-consultation scheduling, pharmacy outreach, and provider outreach.
• Perform tasks in accordance with Recuro Health policies and procedures.
• Complete tasks assigned by the Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED