Resident Services Coordinator I

TELACU Industries.•Los Angeles, CA

About The Position

TELACU Residential Management, Inc. (TRM) operates residential communities throughout California and provides in-house oversight, security, maintenance, and social services. The Resident Services Coordinator I provides supportive services to elderly and physically challenged residents in TRM housing communities. The role assesses resident needs, develops individual health-driven aging plans, educates residents about available resources, and advocates for residents so they can safely age in place and avoid premature institutionalization. Advancement from Level I to Level II is based on an evaluation of skills and performance by the Director of Resident Services Programs and Resident Services Supervisor; some employees may remain permanently at Level I. The coordinator manages reasonable accommodation requests under Section 504, provides case management and referrals, and coordinates with social-service partners, health-care providers, families, and facilities involved in resident care and transitions. The position also develops community partnerships and programs, supports residents through crises and conflicts, and works with onsite teams on regulatory and lease-related matters. The role requires accurate case documentation and reporting, occasional local travel using a personal vehicle, and responding to calls after hours or on weekends as needed.

Requirements

Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling, preferred; equivalent work experience of 5 or more years may be substituted.
Ability to advocate, organize, and solve problems.
Ability to communicate verbally and in writing in understandable lay language appropriate to residents’ literacy and cognitive levels.
Understanding of the needs of low-income older adults and people with disabilities, approached sensitively.
Ability to work independently and as part of a team, take initiative, multitask, and set priorities in a busy and sometimes stressful environment.
Ability to establish positive, collaborative relationships with residents, staff, and community-based providers.
Experience working with older adults and individuals with special needs.
Knowledge of programs and services supporting elderly people and people with special needs.
Cultural competency with diverse populations, including people from different ethnic and racial backgrounds and non-English-speaking adults.
Familiarity with and understanding of working with individuals with mental health needs.
Strong verbal, written, and interpersonal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and internet use.
Valid California Driver’s License, current vehicle insurance, and a driving record meeting company criteria; ability to use a personal vehicle for work.
Ability to meet the stated physical requirements, including frequent sitting and computer use and occasional standing, walking, bending, reaching, and lifting up to 20 pounds.

Nice To Haves

Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling.
Bilingual or multilingual ability in languages commonly used by residents at the property.
Familiarity with AASC Online and HUD-provided software.

Responsibilities

Advocate for residents when issues affect their daily lives or well-being.
Initiate and manage Section 504 reasonable accommodation and modification requests, coordinate with the 504 Coordinator and maintenance staff as needed, and provide residents written notice of final decisions.
Prepare a Supportive Services Plan with activities and services that promote safe aging in place, provide ongoing benefit, and use evidence-based or evidence-informed programming.
Support the Resident Services Supervisor with grant, proposal, application, and reporting preparation.
Provide case management by assessing self-disclosed care needs and updating support plans as resident needs change.
Develop resource directories with the property management team and educate residents about community programs and resources.
Refer residents to appropriate service providers.
Create annual calendars for education, wellness programs, and compliance presentations.
Facilitate, participate in, or lead resident group meetings, workshops, trainings, and community engagement activities with staff and external partners.
Build awareness of the resident services program and develop partnerships with community organizations.
Coordinate care for residents returning to their apartments after discharge and help develop transition plans with hospitals, assisted living, rehabilitation, nursing-home facilities, and families as needed.
Develop networks with residents’ family members and friends to support residents.
Arrange approved language services for residents with limited English proficiency.
Support residents with eviction prevention, crisis prevention, and conflict resolution.
Help residents understand regulatory and lease requirements, including annual recertification documents, REAC/NSPIRE inspections, and accommodation or modification requests and orders.
Participate in semiannual unit inspections with the onsite team and discuss findings with team members.
Attend mandatory in-person monthly staff meetings and trainings.
Submit required semi-monthly management, monthly frail, and at-risk reports in accordance with the OPPM and HUD requirements.
Maintain case management and resident data in AASC Online, including progress updates, interactions, program participation, and sentinel events.
Protect personal resident information in accordance with privacy, confidentiality, company policy, and HUD requirements.
Respond to calls and/or provide support after hours or on weekends as needed by the assigned housing community.

Benefits

Medical coverage options, including Limited HMO, Full HMO, and POS.
Dental coverage options, including Dental HMO (DMO) and PPO.
Vision PPO insurance.
Flexible Spending Account for medical expense reimbursement and dependent day care.
401(k) retirement plan with employer match.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life and AD&D insurance.
Company-paid long-term disability.
Company-paid Employee Assistance Program.
Voluntary supplemental insurance options through Colonial.
Paid time off for vacation, sick leave, and holidays.
Education reimbursement.