Resident Services Coordinator

Waterton Search•Dallas, TX

About The Position

The Resident Services Coordinator works with residents and responds to inquiries and concerns within the community. The role focuses on delivering exceptional resident service, building positive relationships, planning resident events, and supporting resident satisfaction and retention. The coordinator also supports occupancy and community operations through tours, prospective-resident follow-up, lease renewals, documentation, resident transitions, and coordination with service and office teams. The position requires adaptability, initiative, a customer-focused approach, and collaboration while following company policies, Fair Housing requirements, community guidelines, and applicable state requirements.

Requirements

Minimum of one year of multifamily property management experience.
Ability to multitask and adapt in a fast-paced work environment.
Excellent communication, conflict resolution, and customer service abilities.
High school diploma or equivalent relevant experience.

Nice To Haves

Yardi experience preferred.

Responsibilities

Respond promptly to resident inquiries and address resident concerns.
Build and maintain positive resident relationships and plan resident events that enhance satisfaction and retention.
Conduct community tours and follow up with prospective residents to support occupancy.
Administer lease renewals and manage documentation accurately and efficiently.
Monitor recurring service requests, coordinate timely resolutions with the service team, escalate issues when appropriate, and follow up to ensure resident satisfaction.
Coordinate resident transitions and ensure accurate documentation in accordance with community guidelines and state requirements.
Partner with centralization, service, and office team members to support community operations and compliance with company policies and Fair Housing requirements.