ServiceNow Technical Consultant (ITAM)

Astrica

3d • Hybrid

About The Position

Astrica’s ServiceNow Technical Consultants leverage their understanding of system and software architecture to implement solutions on the ServiceNow platform for customers. They guide clients towards best practices and collaborate with team members to achieve project goals. Consultants maintain cutting-edge ServiceNow skills, innovate intellectual property on the platform, and serve as technical subject matter experts to clients and teammates. Astrica aims to redefine what it means to be a ServiceNow partner, combining smart automation with human-centric change management, driven by curiosity, creativity, and humor. The team consists of industry professionals who find their work impactful and enjoyable. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace, ensuring all qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. This job description is not exhaustive and duties, responsibilities, and activities may change with or without notice.

Requirements

• 3+ years of ServiceNow platform experience, including hands-on expertise in IT Asset Management (ITAM) modules such as Hardware Asset Management (HAM) and Software Asset Management (SAM), with a strong understanding of asset lifecycle, normalization, and reconciliation.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate asset management and compliance requirements into scalable technical solutions.
• Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, decomposing epics, and aligning development efforts with business and compliance priorities.
• Strong capability in solution design and technical oversight, including CMDB alignment, integrations (e.g., discovery, procurement systems, publishers), data integrity, and governance across asset and configuration data.
• Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom ITAM solutions, optimizing licensing and asset utilization, and driving adoption and measurable cost/compliance outcomes.

Nice To Haves

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed