ServiceNow Technical Consultant (CMDB)

Astrica

6d • Hybrid

About The Position

Astrica’s ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform and serve as technical subject matter experts to clients and teammates. At Astrica, the company is reimagining what it means to be a ServiceNow partner, blending smart automation with human-first change management, all done with curiosity, creativity, and a sense of humor. The team consists of industry professionals who enjoy their work and believe it should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

• 3+ years of ServiceNow platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies.
• Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues.
• Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes.
• Demonstrated success in leading technical workshops, defining CMDB strategy, advising on best practices (CSDM alignment, service mapping).

Nice To Haves

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed