ServiceNow Technical Consultant (HRSD)

Astrica

2d • Remote

About The Position

Astrica’s ServiceNow Technical Consultants implement solutions on the ServiceNow platform for customers, leveraging their understanding of system and software architecture. They guide clients on best practices, collaborate with team members, and innovate on the platform, serving as technical subject matter experts. Astrica aims to reimagine what it means to be a ServiceNow partner, blending smart automation with human-first change management, fostering a curious, creative, and fun work environment. The company is an equal opportunity employer committed to a diverse and inclusive workplace, ensuring all qualified applicants receive consideration for employment without discrimination.

Requirements

• 3+ years of ServiceNow platform experience, including hands-on expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate HR processes and policies into scalable, user-centric solutions.
• Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience outcomes.
• Strong capability in solution design and technical oversight, including workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls.
• Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom HRSD solutions.

Nice To Haves

• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed