About The Position
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Their mission is to go beyond, creating meaningful experiences for employees and customers, with a vision to be the go-to ServiceNow Guide, creating extraordinary results. NewRocket has received multiple awards including the “2024 BEST Award” and “2023 ServiceNow Worldwide Customer Workflow Partner of the Year”. The company champions diversity, creativity, and work-life balance, fostering a culture of collaboration, innovation, and professional growth. This role is for a Business Process Architect - ITSM within the Service Delivery organization. The Business Process Architect is responsible for leading, coaching, and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes, and will manage customer outcomes on complex, enterprise projects.
Requirements
- Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
- Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong interpersonal, organization, facilitation, and presentation skills
- Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
- Ability to assess and mitigate risk
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills: ability to simplify complex situations
- Comfortable working in a matrixed organization
- Strong relationship management skills with all levels
- Ability to lead a group of teams located across multiple time zones
- Comfortable working with ambiguity and change
- BSC in CS, IT or similar technical discipline or equivalent experience
- Experience facilitating executive level workshops
- ServiceNow HRSD Certification
Responsibilities
- Facilitate executive level workshops, translating business requirements into prioritized outcomes
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Lead customers in process definition and mapping
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
- Oversee the development of Senior Business Analysts
- Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
- Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
- Collaborate with the Practice Capability Lead to help develop and improve capability offerings
- Support PMs by assisting in the planning and management of implementation projects
- Develop and maintain delivery standards for ServiceNow solutions and the enabling technology
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What This Job Offers
Job Type
Full-time
Career Level
Senior
