ServiceNow HRSD Technical Business Analyst

Precision Task Group

3d

About The Position

We are seeking a skilled ServiceNow Business Analyst with expertise in HR Service Delivery (HRSD) to support the analysis, design, and delivery of HR solutions on the ServiceNow platform. This role requires close collaboration with HR stakeholders to define requirements and support the implementation of enterprise, scalable solutions for a large healthcare client. As a preferred Workday and ServiceNow Partner, Precision Task Group (PTG) specializes in helping clients utilize enterprise-grade technology to transform and innovate end-to-end business operations. Whether it is solutioning, developing long-term strategic plans, full lifecycle services, or reseller needs, PTG provides the complete package for medium and large enterprises. PTG is the largest public sector Workday reseller in the U.S., serving clients across government, higher education, and healthcare industries. Committed to a human-first approach, PTG prioritizes caring for its team while delivering high-quality services that empower customers.

Requirements

• 3+ years of experience as a Business Analyst with a focus on ServiceNow HR Service Delivery
• Proficient in creating mock-ups, prototypes, and documentation to communicate solutions effectively
• Strong knowledge of ServiceNow HRSD modules, including Case Management, Lifecycle Events, Employee Relations, and Employee Center
• Familiarity with Agile methodology and experience writing user stories with acceptance criteria
• Effective communication and facilitation skills to work across HR, IT, and implementation teams

Responsibilities

• Document current and future-state HR processes and align them to ServiceNow capabilities
• Offer expertise on best practices to support the implementation of scalable solutions across HRSD modules, including Lifecycle Events, Employee Center Pro, Case and Knowledge Management, and Employee Relations
• Collaborate with HR stakeholders to gather functional requirements and define solution objectives
• Create mock-ups and example outputs to guide design discussions and align expectations
• Translate business requirements into clear, actionable user stories and functional specifications
• Work closely with implementers and platform teams to ensure accurate and timely delivery

Benefits

• Benefits
• 401k
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees