Senior Servicenow CMDB Technical Lead

Moderna • Cambridge, MA

1d

About The Position

We are seeking a highly skilled and mission-driven ServiceNow CMDB Technical Lead to own and advance Moderna’s enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment. You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna’s digital ecosystem. In this role, you will partner closely with ServiceNow engineers, Digital, platform and application owners, and cross-functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise. The ideal candidate brings deep technical expertise, strong problem-solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast-moving environment. This is an opportunity to play a critical role in advancing Moderna’s digital foundation and supporting the mission of delivering transformative medicines to patients.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or relevant experience.
• 7+ years of ServiceNow engineering experience, including at least 4 years focused on designing and developing CMDB solutions.
• Deep knowledge of CMDB data modeling, reconciliation rules, identification strategies, and CI lifecycle management.
• Hands-on experience designing, managing, and optimizing Discovery and MID server architectures.
• Strong experience with Service Mapping, including both automated and manual techniques.
• Proven success integrating cloud, infrastructure, endpoint, identity, and application systems with the CMDB.
• Experience supporting or operating IT platforms in a regulated GxP environment, including audit readiness, controlled documentation, and change control practices.
• Solid understanding of ITSM, ITOM, and data governance frameworks.
• Strong communication skills, with the ability to influence without direct authority.
• Demonstrated ownership mindset, engineering discipline, and commitment to quality.
• Excellent documentation, and organizational skills, with a focus on consistency, accountability, and security-conscious execution.
• Process-oriented and methodical approach with strong analytical and troubleshooting skills.

Nice To Haves

• Experience implementing CMDB governance in complex or regulated environments.
• Strong understanding of cloud infrastructure, networking, virtualization, and service dependencies.
• Experience developing dashboards, KPIs, and automated insights for CMDB health.
• Scripting experience (JavaScript, PowerShell, Python) to support automation and integrations.
• Proven experience driving platform roadmaps and leading cross-functional technical initiatives.
• Passion for continuous improvement, data quality, and building systems that scale.
• Adaptable, organized, and consistent in managing multiple priorities while upholding high standards of security and compliance.

Responsibilities

• Own and Evolve the CMDB Platform (CSDM-Aligned)
• Lead Discovery, Service Mapping, and Service Modeling
• Design and Govern Integrations & CI Ingestion Patterns (Per CI Class)
• Drive Data Quality, Controls, and Governance
• Provide Technical Leadership and Cross-Functional Influence

Benefits

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees