ServiceNow CMDB Technical Architect

Accenture Federal Services • Washington, DC

1d • Hybrid

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work
As the ServiceNow CMDB Technical Architect, you will define and govern CMDB architecture while integrating ServiceNow with enterprise infrastructure and monitoring ecosystems. You will partner closely with the ServiceNow Project Lead and enterprise architecture teams to align business and technical objectives, ensuring scalable, best‑practice implementations aligned to ServiceNow’s Common Service Data Model (CSDM). This role blends platform expertise with technical architecture across AWS, observability platforms (Splunk, Dynatrace), identity management (Okta), incident management (PagerDuty), and databases (PostgreSQL). You will leverage AI automation (NowAssist) to optimize CMDB maintenance, reconciliation, and data quality.

Requirements

• Knowledge of ITIL, ITSM, and IT architecture principles
• Exposure to ServiceNow Discovery, Service Mapping, Integration Hub, and/or NowAssist AI capabilities
• Experience with AWS services ex: CloudWatch, EC2, S3, Lambda, IAM, VPC
• Experience with observability platforms such as Splunk (querying, indexes, log analysis) and Dynatrace (APM, infrastructure monitoring)
• Experience with PagerDuty alerting workflows and escalation policies
• Experience with Okta identity models and integration patterns
• Strong data‑modeling expertise, including object relationships and data structures
• PostgreSQL experience including schema design, query optimization, and performance tuning
• Understanding of data governance frameworks and ability to implement technical controls for data integrity
• US Citizen
• Ability to work a hybrid schedule on-site in Washington, DC

Nice To Haves

• ServiceNow CMDB implementation and administration experience
• ServiceNow CMDB certification
• ServiceNow CSA certification

Responsibilities

• Define and govern CMDB architecture
• Integrate ServiceNow with enterprise infrastructure and monitoring ecosystems
• Partner closely with the ServiceNow Project Lead and enterprise architecture teams to align business and technical objectives
• Ensure scalable, best‑practice implementations aligned to ServiceNow’s Common Service Data Model (CSDM)
• Leverage AI automation (NowAssist) to optimize CMDB maintenance, reconciliation, and data quality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees